Manager Special Projects And Performance - MENA

Delivery Hero; Dubai; On-site; AED 360,000 - 600,000; Full time

Benefits offered by this job

Health insurance

Job summary

Talabat, part of Delivery Hero, is seeking a Manager of Special Projects & Performance to drive strategic initiatives and improve organizational performance within the regional Chief Operating Office. You will own KPI visibility, lead budgeting and OKR cycles, translate strategy into execution, and manage high-stakes cross-functional projects across markets.

The role also includes shaping COO strategy, planning integrated business cycles, and leading efforts to adopt AI to accelerate analysis

Qualifications

• Experience in strategy, consulting, operations, or performance management.
• Ability to drive innovation and impact through thought leadership.
• Analytical mindset with data-driven decision making.
• Strong stakeholder management and cross-functional collaboration.
• Experience with financial modelling and PnL analysis preferred.
• Proficiency with SQL, BigQuery, Looker or Tableau advantageous.

Responsibilities

• Own full visibility of COO KPIs across functions and markets.
• Lead OKR & budget planning cycles; track performance and variances.
• Translate strategy into actionable planning and governance.
• Drive cross-functional special projects with senior leadership alignment.
• Lead AI adoption to improve reporting and analytics quality.

Skills

Strategy & operations experience

Thought leadership

Analytical mindset

Stakeholder management

Financial modelling & PnL analysis

SQL / data tools usage

Education

Bachelor’s degree or equivalent

Tools

SQL

BigQuery

Looker

Tableau

Job description

Company Description

Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience-fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Job Description

The Manager Special Projects & Performance role is part of the regional Chief Operating Office organizational structure. The role will play a key pillar in driving strategic initiatives, business performance management, and cross-functional execution across the organization. Reporting into the Chief Operating Office structure, this role combines strategy, analytics, project management, and operational execution to support business growth, making sure priorities translate into outcomes and improving organizational performance.

What's On Your Plate?

Reporting Business Performance

Own full visibility of COO functional KPIs across functions & markets. Surface risks and opportunities early - before they …

OKR & Budget PMO

Lead OKR & budgeting cycles, ensuring alignment across functions and markets. Track OKR/budget performance, analyze variances, flag risks well in advance to course-correct and provide insights to leadership. Drive governance, planning timelines, and process improvements for financial planning. Ensure alignment between strategic priorities and financial allocations.

COO Strategy & Planning

Strategy Development: Translate vision into executable plans; lead annual/multi-year strategic planning cycles and competitive analysis.

Planning & Execution - Own integrated business planning (strategy → budget → OKRs → P&T roadmaps); drive operating cadence (plan with owners, timeline & clear accountability plan, offsites, reviews)

Performance & Alignment - Define company KPIs, monitor strategic initiative progress, align business units, and support COO with board/executive reporting

Cross-Functional Special Projects

Lead cross-functional strategic high-stakes projects requiring heavy coordination across Regional, Local, P&T. Manage stakeholder complexity across markets and functions without losing pace. Drive alignment from senior leadership to ground-level execution - and hold the thread across all of it.

AI & Productivity

Lead AI adoption efforts within the functional performance teams. Identify where AI tools can replace manual reporting, accelerate analysis, and enhance the team's output quality. Push the team toward smarter, faster ways of working.

Qualifications

What Did We Order?

• 3+ years in strategy, consulting, operations, or performance management - ideally in tech or a fast-paced consumer business

• Thought Leadership ability to drive innovation and impact

• Analytical Mindset & strong problem-solving skills with a focus on data-driven decisions

• Stakeholder Management, Cross-functional collaboration, Structured communicator - can compress complexity into clear, actionable output

• Experience with financial modelling and PnL analysis strongly preferred

• Experience using SQL, BigQuery, Looker, Tableau strongly preferred