Manager & Service Design

Adecco; Dubai; On-site; AED 120,000 - 200,000; Part time

Job summary

A leading workforce solutions company in Dubai is seeking an experienced Service Design Manager to enhance user and service experiences. The role requires expertise in service design methodologies, stakeholder collaboration, and research. The ideal candidate should have over 5 years of experience, a strong portfolio, and proficiency in Adobe Creative Suite. This position offers a unique opportunity to lead design initiatives and drive impactful solutions across multiple touchpoints.

Qualifications

• 5+ years of professional experience in service design with multi-touchpoint projects.
• Strong portfolio demonstrating end-to-end service design and user-centered solutions.
• Excellent communication and stakeholder management skills.

Responsibilities

• Lead service design initiatives from concept to on-site implementation.
• Conduct design research and analyze user behavior.
• Facilitate workshops and design sprints with stakeholders.

Skills

Service design methodologies

User-centered design

Stakeholder collaboration

Prototyping

Research

Journey mapping

Education

Bachelor’s degree in Service, Product, Interaction, Industrial Design

Tools

Adobe Creative Suite

Job description

Find your next role with Adecco! We are the world's leading workforce solutions company, offering Flexible Placement, Permanent Placement, Executive Search, Emiratization, Outsourcing and Volume Hiring Services Across All Sectors.

Job Title:

Manager – Service Design

Location:

Dubai, UAE

Contract:

12 months

About the Role:

We are seeking a talented Service Design Manager to join a dynamic design team. The role involves planning, visualizing, and defining innovative user and service experiences across multiple touchpoints. The ideal candidate will have strong expertise in service design methodologies, research, journey mapping, prototyping, and stakeholder collaboration, translating insights into impactful solutions that enhance customer experience.

Key Responsibilities:

• Lead service design initiatives from concept to on-site implementation, creating user-centered experiences.
• Conduct design research, analyze user behavior, and generate actionable insights.
• Develop journey maps, service blueprints, personas, and future-state experience concepts.
• Facilitate workshops, design sprints, and co-creation sessions with stakeholders.
• Collaborate across departments to optimize operations, service delivery, and customer satisfaction.
• Plan and deliver projects efficiently, ensuring high-quality execution of service design outputs.

Requirements:

• Bachelor’s degree in Service, Product, Interaction, Industrial Design, or a related discipline.
• 5+ years of professional experience in service design with multi-touchpoint projects.
• Strong portfolio demonstrating end-to-end service design and user-centered solutions.
• Expertise in Adobe Creative Suite and other design software.
• Excellent communication, stakeholder management, and collaboration skills.
• Proven ability to conduct research, prototype solutions, and implement service.