Manager - Retail Pharmacy Operations

NMC Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading healthcare organization in the UAE is seeking an experienced professional to lead the development and rollout of its pharmacy front-shop strategy. This role involves managing product selection, sales strategies, and customer experience across multiple locations. Ideal candidates will have substantial experience in retail pharmacy, a relevant degree, and strong leadership capabilities. Responsibilities include optimizing SKU mix, setting sales targets, and cross-functional collaboration to enhance efficiencies. Apply before January 30, 2026, for this full-time role.

Qualifications

• 7–10 years in retail pharmacy/FMCG with ≥3 years in retail or project leadership.
• UAE license (DHA/MOH/HAAD).
• P&L responsibility experience strongly preferred.

Responsibilities

• Own full project lifecycle: planning, roll-out, and refinement of retail front-shop model.
• Set and track store-level and network-wide targets.
• Drive SOPs and enforce planogram compliance.

Skills

Leadership

Data-driven decision-making

Vendor negotiation

Upselling

Problem-solving

Education

Bachelor’s in Pharmacy or Business

MBA preferred

Tools

Excel

Power BI

Retail ERP systems

Job description

Lead the development and rollout of NMC’s front-shop strategy by driving product selection, merchandising, sales, promotions, and customer experience consistency across all pharmacies (AbuDhabi, AlAin, Dubai, Sharjah, etc.).

Responsibilities

• Own full project lifecycle: planning, roll‑out, and refinement of retail front-shop model.
• Set and track store-level and network-wide targets (sales, margin, basket size).
• Drive SOPs and enforce planogram and visual merchandising compliance.
• Curate front-shop categories (OTC, health, baby, beauty, nutrition, personal care, etc.).
• Conduct quarterly reviews to optimize SKU mix – add, delist, re‑price.
• Negotiate with vendors for pricing, promos, shelf support and rebates.
• Lead monthly/quarterly campaigns (e.g., bundles, seasonals, loyalty tie‑ins).
• Use sales data and analytics to evaluate performance and pivot tactics.
• Research market trends and benchmark against peers.

4. Store Operations & Merchandising

• Standardize store layouts and ensure front-shop compliance (audits).
• Oversee inventory health—monitor stock‑outs, dead stock, and turnover.
• Drive cross‑functional collaboration with unit managers, pharmacists, and marketing.
• Train staff (pharmacists/promoters) in upselling, product knowledge, and SOPs.

5. Cross‑functional Integration

• Integrate with procurement, supply chain, finance, and marketing.
• Support offline front‑shop alignment and home delivery strategies.

Work closely with the technology/innovation team to develop online sales channels.

Qualifications

Qualifications & Experience

• Bachelor’s in Pharmacy, Business, Marketing; MBA preferred.
• 7–10 years in retail pharmacy/FMCG with ≥3 years in retail or project leadership.
• UAE license (DHA/MOH/HAAD)
• P&L responsibility experience strongly preferred.
• Demonstrated success in store-level or network transformation
• Entrepreneurial mindset, Problem solving skills.
• Strong commercial sense with data‑driven decision‑making.
• Proficiency in Excel, Power BI, retail ERP systems.
• Leadership, training, and vendor negotiation experience.
• Excellent communication, stakeholder management, compliance orientation.

Job Info

• Job Identification 8564
• Job Category Administration
• Posting Date 12/22/2025, 12:01 PM
• Apply Before 01/30/2026, 08:00 PM
• Job Schedule Full time
• Locations NMC Group Services LTD, Abu Dhabi, AE