Manager - People & Organisation

Majid Al Futtaim; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail organization in Dubai is seeking a People & Organization Manager to drive workforce engagement and support a large frontline team across supermarkets. The role involves strategic workforce planning, managing employee relations, and ensuring compliance with labor laws. Ideal candidates will possess a Bachelor's degree in Human Resources and have 5–7 years of relevant experience, including at least 2–3 years in retail. Fluency in Arabic is mandatory, and the position offers a friendly, dynamic work environment.

Qualifications

• Minimum 5–7 years of P&O experience.
• At least 2–3 years in retail industry.
• Proven experience supporting frontline teams.

Responsibilities

• Drive and support all people-related matters across stores.
• Ensure optimal staffing levels through workforce planning.
• Monitor frontline performance and support store leadership.

Skills

P&O experience in retail

Knowledge of labor laws

Workforce planning

Employee relations management

Team support across multiple sites

Fluent Arabic

Education

Bachelor’s degree in Human Resources or related field

Job description

JOB TITLE

People & Organization Manager | MAF Retail | Hypermarket UAE

ROLE SUMMARY

The P&O Manager is responsible for driving and supporting all people-related matters across a large frontline workforce in supermarkets. This includes ensuring effective workforce planning, frontline engagement, manager capability building and coaching, and consistent execution of core P&O processes. The role acts as a key partner to operations, providing hands‑on support across multiple stores while fostering a positive, compliant, and high‑performance work environment.

ROLE PROFILE

• Ensure optimal staffing levels across stores through effective workforce planning and coordination with recruitment teams
• Monitor frontline performance and support store leadership with regular reviews and interventions
• Handle employee relations matters including grievances, investigations, and disciplinary actions
• Oversee onboarding and ensure consistent execution of frontline training programs
• Review and address attendance, absenteeism, and timekeeping trends across stores
• Ensure consistent execution of core P&O processes like performance reviews, probation reviews, talent identification and performance improvement plans
• Support implementation of structural or operational changes (e.g., new archetypes, restructuring)
• Drive the rollout and follow‑up of frontline development programs to build capability and support career growth

REQUIREMENTS

• Bachelor’s degree in Human Resources, Business Administration, or related field
• Minimum 5–7 years of P&O experience, with at least 2–3 years in retail industry
• Strong knowledge of labor laws and compliance practices in the UAE
• Solid understanding of workforce planning and attendance management
• Proven experience supporting large frontline teams across multiple sites or zones
• Arabic speaker is a must

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and is excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.