Manager Logistics Operations

Delivery Hero SE; Dubai; On-site; AED 257,000 - 331,000; Full time

Job summary

A leading delivery platform seeks a professional with expertise in customer experience analysis, logistics metrics, and problem-solving. The ideal candidate holds a Bachelor’s degree, has 5-6 years of relevant experience in tech or operations, and possesses strong analytical skills. Proficiency in visualization tools like Tableau is desired. This role involves optimizing delivery operations and managing stakeholder communications in a fast-paced environment. Located in Dubai, this position promises impactful contributions to the business.

Qualifications

• 5-6 years of experience in tech start-ups or operational roles.
• Last mile delivery industry experience is a plus.
• Excellent analytics and data-driven problem-solving skills required.
• Strong written and oral communication skills.

Responsibilities

• Identify root causes of customer experience issues and take corrective actions.
• Optimize rider staffing levels for reliable delivery.
• Analyze logistics performance metrics and their business impact.
• Develop plans to counter business challenges effectively.

Skills

Customer experience analysis

Logistics metrics understanding

Rider staffing optimization

Order forecasting

Rider payment design

Data-driven decision making

Problem-solving

Stakeholder management

Education

Bachelor’s degree in STEM or Economics

Tools

Tableau

Data Studio

Job description

Company Description

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

What's On Your Plate?

• Customer Experience: Expertise in identifying root causes of poor customer experience and taking corrective actions both real time and post delivery.

• Logistics Metrics: Comprehensive understanding of logistics metrics and their impact on business performance.

• Rider Staffing: Expertise in optimizing rider staffing levels to ensure efficient and reliable delivery operations.

• Order Forecasting: Specialized knowledge in accurately predicting order volumes to facilitate smooth logistics planning.

• Rider Payment Design: Proficiency in designing and implementing rider payment systems to incentivize performance.

Analytics & Data Management

• Utilize in-depth experience to identify best practices and improvements for Talabat's markets and regions.

• Rigorously test and analyze complex problems, documenting the impact objectively and recommending optimal solutions.

• Handle in-depth analysis, prepare data-driven cases, and present solutions with visualizations and supporting material.

• Anticipate the reaction of metrics, KPIs, and riders to changes, making data-driven decisions to adjust parameters.

Problem Solving

• Solve unique and complex problems with a broad impact on the business, using innovative and conceptual thinking.

• Develop short-term and long-term relieving plans to address issues and counter challenges effectively.

Stakeholder & Programme Management

• Manage end-to-end rollouts and changes, aligning with stakeholders and senior management as needed.

• Communicate complex concepts, anticipate objections, and persuade senior executives in local markets.

Qualifications

What Did We Order?

• Bachelor’s degree. STEM and Economics backgrounds are highly preferred.

• 5-6 years of experience in tech start-ups or operational roles are highly preferred. Last mile delivery industry experience is a plus.

• Excellent Analytics and Data driven problem-solving skills are required.

• Experience with Tableau, Data studio or similar reporting and visualization tools skills is desirable.

• Strong written and oral communication skills. Ability to drive complex ideas and processes to diverse people across markets and teams.