Manager Logistics Operations

Talabat; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading delivery platform is seeking an experienced professional for a role in analytics and logistics management. The candidate will focus on identifying customer experience issues, optimizing rider staffing, and predicting order volumes. Key qualifications include a Bachelor’s degree, strong data analysis skills, and 5-6 years of experience in operational roles, ideally within the delivery industry. The role requires excellent communication abilities to coordinate with diverse teams across markets.

Qualifications

• 5-6 years of experience in tech start-ups or operational roles is highly preferred.
• Experience in the last mile delivery industry is a plus.
• Strong written and oral communication skills are essential.

Responsibilities

• Identify root causes of poor customer experience and take corrective actions.
• Analyze logistics metrics and their impact on performance.
• Manage end-to-end rollouts and changes with stakeholders.

Skills

Customer Experience analysis

Logistics metrics understanding

Rider staffing optimization

Order forecasting

Data-driven problem solving

Education

Bachelor’s degree in STEM or Economics

Tools

Tableau

Data Studio

Job description

About the opportunity

What's On Your Plate?

• Customer Experience: Expertise in identifying root causes of poor customer experience and taking corrective actions both real time and post delivery.
• Logistics Metrics: Comprehensive understanding of logistics metrics and their impact on business performance.
• Rider Staffing: Expertise in optimizing rider staffing levels to ensure efficient and reliable delivery operations.
• Order Forecasting: Specialized knowledge in accurately predicting order volumes to facilitate smooth logistics planning.
• Rider Payment Design: Proficiency in designing and implementing rider payment systems to incentivize performance.

Analytics & Data Management:

• Utilize in-depth experience to identify best practices and improvements for Talabat's markets and regions.
• Rigorously test and analyze complex problems, documenting the impact objectively and recommending optimal solutions.
• Handle in-depth analysis, prepare data-driven cases, and present solutions with visualizations and supporting material.
• Anticipate the reaction of metrics, KPIs, and riders to changes, making data-driven decisions to adjust parameters.

Problem Solving:

• Solve unique and complex problems with a broad impact on the business, using innovative and conceptual thinking.
• Develop short-term and long-term relieving plans to address issues and counter challenges effectively.

Stakeholder & Programme Management:

• Manage end-to-end rollouts and changes, aligning with stakeholders and senior management as needed.
• Communicate complex concepts, anticipate objections, and persuade senior executives in local markets.

What You Need to Be Successful

What Did We Order?

• Bachelor’s degree. STEM and Economics backgrounds are highly preferred.
• 5-6 years of experience in tech start-ups or operational roles are highly preferred. Last mile delivery industry experience is a plus.
• Excellent Analytics and Data driven problem‑solving skills are required.
• Experience with Tableau, Data Studio or similar reporting and visualization tools skills is desirable.
• Strong written and oral communication skills. Ability to drive complex ideas and processes to diverse people across markets and teams.

Who We Are

talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.