Manager and Learning and Development

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hospitality group in the United Arab Emirates is seeking a Manager - Learning and Development. The candidate will oversee vocational learning pathways, develop metrics to measure performance, and ensure quality across training programs. Applicants should have 5-7 years of relevant experience, cultural understanding, and proficiency in platforms like Axonify and Microsoft 365 tools. The role offers a supportive work environment, career growth opportunities, and a competitive salary package paid in UAE Dirhams.

Benefits

Supportive and inclusive work environment

Career development opportunities

Colleague discounts on food and hotel stays

Comprehensive healthcare

Paid annual leave

Incentive programmes

Qualifications

• 5-7 years of Learning & Development experience, preferably in luxury hospitality.
• Experience working in diverse regions with cultural insights.
• Strong command of Microsoft 365 tools to create learning content.

Responsibilities

• Route Jumeirah’s Vocational Learning Pathways for alignment across divisions.
• Develop dashboards to measure learning engagement and performance.
• Guide properties in executing learning projects and maintaining standards.

Skills

Learning & Development experience

Cultural understanding

Data analysis skills

Microsoft 365 tools proficiency

Tools

Axonify

Adobe

Survey Monkey

QR Code Generator

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About the Job

An exciting opportunity has arisen for a Manager - Learning and Development to join Jumeirah Group & Corporate. The main duties and responsibilities of this role include:

• Route Jumeirah’s Vocational Learning Pathways across F&B, Culinary, Rooms, and Spa divisions, ensuring alignment, consistency, and operational relevance.
• Develop global dashboards and insights that measure learning engagement, performance, and ROI—driving continuous improvement across all properties.
• Be the central link between corporate and property-based L&D teams, ensuring seamless execution and governance of global learning initiatives.
• Guide properties in executing learning projects, managing vendors, and maintaining quality standards across all training programs.
• Monitor budgets, track KPIs, and ensure every learning experience contributes to Jumeirah’s legacy of excellence.

About You

The ideal candidate for this position will have the following experience and qualifications:

• 5–7 years of Learning & Development experience, ideally within international luxury hospitality or a leading blue-chip organization.
• Experience working across diverse regions, with a strong understanding of cultural and market nuances.
• Familiarity with platforms like Axonify, Adobe, Survey Monkey, and QR Code Generator.
• Strong command of Microsoft 365 tools, including PowerPoint and MS Visio, to create impactful learning content.
• Skilled in data analysis and action planning to translate learning metrics into meaningful improvements.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development. Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Incentive programmes aligned with leadership performance
• Competitive tax-free salary paid in UAE Dirhams (AED)