Manager - Front Office

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hospitality group in the United Arab Emirates is seeking a Front Office Manager for its prestigious property. This role involves fostering a positive work environment, managing guest satisfaction, and overseeing budget preparation. Candidates should have a few years of luxury hospitality experience and a BSc in Hospitality. The company offers a supportive environment with excellent benefits, including shared accommodation and a competitive tax-free salary paid in UAE Dirhams (AED).

Benefits

Supportive and inclusive work environment

Access to Learning & Development programmes

Colleague discounts on food and beverage

Company-provided shared accommodation

Comprehensive healthcare coverage

Paid annual leave and flight from home country

Qualifications

• At least a few years of luxury hospitality experience in a similar role.
• BSc in Hospitality or relevant field from an accredited university.
• Intermediate to advanced skills in Microsoft Office programs.
• Strong technical and soft skills.

Responsibilities

• Foster a positive work environment and promote teamwork in the Front Office.
• Delegate tasks and coach colleagues to achieve desired results.
• Oversee the Opera system maintenance for accurate reservations.
• Analyze Guest Satisfaction Reports for service improvement.
• Handle guest complaints to maintain satisfaction.
• Prepare the departmental budget to optimize revenue.

Skills

Luxury hospitality experience

Team leadership

Budget management

Guest satisfaction analysis

Microsoft Office programs

Communication skills

Problem solving

Education

BSc in Hospitality or relevant field

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and exclusive residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Marsa Al Arab

Nestled at the tip of a peninsula at the heart of Dubai’s most exclusive private beach, Jumeirah Marsa Al Arab is the city’s newest luxury lifestyle destination featuring a resort, exclusive residences, an 82‑berth superyacht marina, a state‑of‑the‑art spa and fitness centre and a wide range of curated dining experiences. With its avant‑garde superyacht‑inspired design, Jumeirah Marsa Al Arab completes the nautical trilogy alongside the wave‑shaped Jumeirah Beach Hotel and the iconic sail‑inspired Jumeirah Burj Al Arab.

About the Job

An opportunity has arisen for a Manager to join our Front Office team at Jumeirah Marsa Al Arab Residences. The main duties and responsibilities of this role:

• Foster a positive work environment within the Front Office department and promote effective communication and teamwork between departments to enhance morale and productivity.
• Delegate tasks, empower, and coach colleagues, Team Leaders, and Managers to achieve desired results, fostering professional growth and skill development.
• Oversee the maintenance and configuration of the Opera system, ensuring accuracy in profile and reservation inputs, adherence to selling strategies, and regular clean‑up of duplicate profiles and expired rates.
• Analyze Guest Satisfaction Reports to monitor the level of service provided by the department, investigate areas for improvement, and take corrective action to enhance guest satisfaction.
• Handle guest complaints and feedback according to company standards, ensuring proper recording and resolution to maintain guest satisfaction.
• Prepare the departmental budget and implement measures to achieve or exceed budgeted profit, optimizing revenue and controlling expenses.

About You

The ideal candidate for this position will have the following experience and qualifications:

• A few years of luxury hospitality experience in a similar role is required.
• BSc in Hospitality or relevant field from an accredited and renowned university.
• Software competencies – Microsoft Office programs (Intermediate | Advanced).
• Technical and soft skills.
• Additional language will be a big advantage.

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development. Benefits include:

• Supportive and inclusive work environment.
• Access to Learning & Development programmes and clear career pathways.
• Opportunities for internal mobility within our global network.
• Colleague discounts on food, beverage, and hotel stays worldwide.
• Company‑provided shared accommodation.
• Comprehensive healthcare and life insurance coverage.
• Paid annual leave and flight from your home country.
• Performance‑based incentives tailored to your role.
• Competitive tax‑free salary paid in UAE Dirhams (AED).