Manager Customer Care

Dubai Holding; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading real estate company in Dubai seeks a Data Analyst to enhance customer experience through data-driven strategies. The responsibilities include conducting data analysis, developing reporting templates, and ensuring data quality. Qualifications include a Bachelor's in Data Science, proficiency in data visualization tools, and experience in data analytics. The role offers competitive compensation and a collaborative work environment, contributing to the growth of Dubai's community.

Benefits

Competitive compensation

Career development opportunities

Collaborative work environment

Qualifications

• Bachelor's degree in Data Science, Statistics, or Computer Science required.
• Master's degree preferred; certification in Data Analytics is an asset.
• Knowledge of GDPR, HIPAA, and data privacy regulations preferred.

Responsibilities

• Conduct data analysis to extract insights from large datasets.
• Utilize statistical methods and data modeling techniques.
• Develop reporting templates and automate reports using analytics tools.

Skills

Data analysis

Data visualization tools (Tableau, Power BI)

Programming languages (Python, R, SQL)

Attention to detail

Communication and presentation skills

Customer research

Analytical thinking

Education

Bachelor's degree in Data Science/Statistics/Computer Science

Professional certification in Data Analytics

Tools

MS Office Suite

Salesforce

Oracle Sales Cloud

Microsoft Dynamics CRM

Job description

About Dubai Holding Real Estate:

Dubai Holding’s real estate business has developed strategic destinations and communities that offer unique and attractive lifestyle opportunities to meet the evolving needs of Dubai’s residents and visitors alike. As a master developer, we invest in sustainable infrastructure, accessibility, community amenities and family-focused facilities including community centers, mosques, schools, supermarkets and landscaping.

Our integrated real estate offering also includes a robust land sales portfolio, project management for large-scale projects, as well as top‑notch facilities management services.

Job Purpose:

The job holder will be responsible for the development and execution of data‑driven strategies and initiatives to elevate and deliver outstanding customer experience at all touch points within the Company and achieve departmental goals and objectives.

Key Responsibilities:

• Conduct data analysis to extract meaningful insights and patterns from large datasets for strategic decision‑making.
• Utilize statistical methods and data modeling techniques to identify trends and anomalies for optimized performance.
• Leverage data analysis and visualization tools to extract actionable insights, optimize processes, and drive informed decision‑making within the organization for enhanced business outcomes.
• Assist in data cleansing, transformation, and integration to maintain data quality, ensuring reliable and trustworthy information for accurate analysis and confident decision‑making.
• Serve as subject matter expert for business data and analytics in support of business initiatives.
• Develop standardized reporting templates and automate recurring reports and create clear and informative data visualizations, reports, and dashboards using tools such as Tableau, Power BI, or similar. Communicate findings effectively to non‑technical stakeholders.
• Collaborate with cross‑functional teams to define data requirements and gather relevant data.
• Manage small to medium‑sized data analytics projects from initiation to completion and coordinate with team members to ensure project timelines and deliverables are met.
• Ensure that data handling and analysis practices comply with relevant data privacy regulations and company policies.
• Support in the evaluation and implementation of new analytics tools and technologies. Identify areas for process optimization and recommend improvements across various business functions.
• Prepare relevant reports for the management stating trends, patterns, and predictions using relevant data to understand the data‑analysis steps, enabling them to take important decisions based on various facts and trends.
• Stay up‑to‑date with industry trends and best practices in data analytics and data science.
• Bachelor's degree in Data Science/ Statistics/ Computer Science; a master's degree preferred.
• Professional certification in Data Analytics discipline- preferred.
• Knowledge of data privacy regulations (e.g., GDPR, HIPAA) - preferred.
• Understanding of regulatory and business governance environment.

Candidate Qualifications, Experiences & Skills:

• Proficiency in MS. Office Suite, Salesforce, Oracle Sales Cloud, data warehousing, modelling and mining, Microsoft Dynamics, CRM and programming languages (e.g., Python, R, SQL).
• Familiarity with data visualization tools like Tableau, Power BI, or similar.
• Proficiency in data analysis tools.
• Ability to interpret large amounts of data and identify key insights.
• Strong attention to detail.
• Ability to multi‑task.
• Good communication and presentation skills.
• Proven experience in customer research, analysis, and insight generation.
• Good analytical and critical thinking skills.
• Research and data collection skills.
• Ability to work with cross‑functional teams.

About the Benefits:

At Dubai Holding, we're committed to nurturing the success and well‑being of our colleagues. Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment. We strongly believe in creating an empowered workforce that will help us build a connected city for tomorrow. We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.