Manager Concierge

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hospitality company in the UAE is seeking a Concierge Manager to lead the Concierge team at Jumeirah Saadiyat Island. The ideal candidate will have 3-5 years experience in a luxury hotel, a Bachelor’s degree in hospitality, and strong leadership skills. Responsibilities include ensuring exceptional guest experiences, managing luggage services, and providing recommendations on local attractions. This position offers a competitive tax-free salary, comprehensive healthcare, and opportunities for professional development.

Benefits

Supportive work environment

Access to Learning & Development programs

Colleague discounts on food and hotel stays

Comprehensive healthcare

Paid annual leave

Performance-based incentives

Competitive tax-free salary

Qualifications

• 3-5 years of experience in a luxury hotel.

Responsibilities

• Lead the Concierge team for seamless guest experiences.
• Oversee luggage services for efficient arrivals and departures.
• Provide expert recommendations on attractions and experiences.
• Maintain knowledge of dining venues and retail destinations.
• Support colleague development through training and coaching.
• Manage guest feedback and special requests promptly.

Skills

Problem solving

Leadership

Team management

Microsoft Office (Intermediate | Advanced)

Education

Bachelor’s degree in hospitality or relevant field

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travelers.

About J Saadiyat Island

Nestled within Abu Dhabi’s pristine coastline, Jumeirah Saadiyat Island is one of Jumeirah’s flagship eco-conscious properties and the first in the Middle East to earn the Ocean Champion Badge from The Oceanic Standard. The resort offers direct beachfront access, a range of ocean-inspired accommodation including private villas, seven dining venues, and a dedicated wellness center and spa, with innovative treatments and therapies.

About the Job

An exciting opportunity has arisen for a Concierge Manager to join Jumeirah Saadiyat Island.

The main duties and responsibilities of this role include:

• Lead the Concierge team in delivering seamless guest experiences, ensuring every interaction is warm, knowledgeable, and solution oriented.
• Oversee luggage and porch services to ensure efficient handling of arrivals and departures, leaving a lasting first and last impression on guests.
• Provide expert recommendations on local attractions, events, and cultural experiences, acting as a trusted advisor to guests throughout their stay.
• Maintain up-to-date knowledge of dining venues, airline schedules, and retail destinations, and ensure this information is readily available to the team.
• Support colleague development through regular on-the-job training, coaching, and knowledge sharing to elevate service quality.
• Actively manage guest feedback and special requests, ensuring prompt and professional handling to maintain high levels of satisfaction.

About You

The ideal candidate for this position will have the following experience and qualifications:

• 3-5 years of experience in a luxury Hotel.
• Bachelor’s degree in hospitality or any other relevant field.
• Software competencies – Microsoft Office programs (Intermediate | Advanced).
• Problem solving.
• Leadership and team management skills.

About the Benefits

At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programs and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Comprehensive healthcare and life insurance coverage
• Paid annual leave entitlement
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)