Manager - Concierge - Jumeirah Marsa Al Arab Residences

Dubai Holding; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel brand in the United Arab Emirates is seeking a Manager for the Concierge Team at Jumeirah Marsa Al Arab. The ideal candidate should possess a Bachelor's degree in hospitality management and have at least 2 years of experience in a similar role. Responsibilities include supervising luggage services, addressing guest complaints, and overseeing department operations. Benefits include an attractive tax-free salary, generous F&B perks, and life insurance, making it an excellent opportunity for ambitious professionals.

Benefits

Attractive tax-free salary

Generous F&B benefits

Health care package including dental coverage

Life insurance

Qualifications

• Minimum 2 years’ experience in a Concierge Manager role within the hospitality.
• Experience working in an international capacity with cultural understanding.
• Strong technical skills in Microsoft Office programs.

Responsibilities

• Maintain a friendly and professional attitude towards colleagues and guests.
• Ensure smooth operation of luggage services and supervise colleagues.
• Address guest complaints promptly according to Jumeirah standards.

Skills

Guest service

Leadership

Problem-solving

Project management

Education

Bachelor’s degree in hospitality management or related field

Tools

Microsoft Office

Job description

About Jumeirah & the Hotel:

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

Nestled at the tip of a peninsula at the heart of Dubai’s most exclusive private beach, Jumeirah Marsa Al Arab is the city’s newest luxury lifestyle destination featuring a resort, exclusive residences, an 82-berth superyacht marina, a state-of-the-art spa and fitness center and a wide range of curated dining experiences. With its avant-garde superyacht inspired design, Jumeirah Marsa Al Arab completes the nautical trilogy alongside the wave-shaped Jumeirah Beach Hotel and the iconic sail-inspired Jumeirah Burj Al Arab.

About the Job:

An opportunity has arisen for a Manager to join Concierge Team at Jumeirah Marsa Al Arab Residences. The main duties and responsibilities of this role:

• Maintain a friendly and professional attitude towards colleagues and guests, handling queries and requests efficiently and using guest names whenever appropriate.
• Ensure smooth and efficient operation of luggage services, supervising colleagues to prevent delays or damage to guests’ belongings.
• Keep Opera Telephone Book information up to date regarding restaurants, bars, airlines, shopping malls, and hotel facilities for guest reference.
• Address guest complaints promptly and professionally according to Jumeirah standards, ensuring guest satisfaction.
• Oversee all Concierge department operations, including accurate record-keeping, duty roster preparation, and adherence to SOPs.
• Identify training needs, supervise training sessions, and maintain accurate records of colleague training to enhance skills and knowledge.

About you:

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor’s degree in hospitality management or a related field.
• Minimum 2 years’ experience in a Concierge Manager role within the hospitality.
• Experience of working in an international capacity and a clear understanding of cultural differences showcasing trust and respect for everyone.
• Strong technical skills with advanced proficiency in Microsoft Office programs.
• Demonstrated leadership, problem-solving, project management, and stakeholder management abilities, with experience facilitating senior staff groups.

About the Benefits:

We offer an attractive tax-free salary, paid in Dirhams (AED), the local currency of the UAE. In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care package including dental coverage, life insurance, incentive programs, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.