Manager Business Customer Support

Abu Dhabi Ports Company; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading marine operations company in Abu Dhabi is looking for a manager to oversee daily operations of marinas and public marine assets. The role involves monitoring performance, managing customer service departments, and ensuring compliance with local regulations. Candidates must establish and enhance customer service standards, analyze satisfaction feedback, and provide training related to compliance culture. The ideal candidate possesses strong leadership skills and a commitment to operational excellence.

Responsibilities

• Lead and oversee daily operations of all marinas and public marine assets in Abu Dhabi.
• Monitor operational performance and drive corrective actions.
• Coordinate with teams to ensure effective resolution of operational challenges.
• Manage customer service department and handle inquiries efficiently.
• Establish and enhance customer service procedures and standards.
• Define and track customer satisfaction targets and analyze feedback.
• Ensure compliance with local regulations and company policies.
• Evaluate the effectiveness of the Compliance Program and embed ethical practices.
• Provide leadership and training to staff on compliance culture.

Job description

Core Responsibilities:

• Lead and oversee daily operations of all marinas and public marine assets in Abu Dhabi, ensuring alignment with AD_perts Group’s operational standards and strategic objectives.

• Monitor operational performance, prepare reports for senior management, and drive corrective actions to achieve continuous improvement.

• Coordinate with cross‑functional teams to ensure seamless facility operations and effective resolution of operational challenges.

• Manage the customer service department, ensuring efficient handling of inquiries and complaints while fostering a customer‑centric culture.

• Establish, Aynplement, and enhance customer service procedures, policies, and standards to elevate service delivery.

• Define and track customer satisfaction targets, analyze feedback, and lead initiatives to improve overall customer experience.

• Ensure compliance with local regulations, HSE requirements, and company policies across all operations.

• Evaluate and strengthen the effectiveness of the Compliance Program, embedding ethical practices into daily operations.

• Champion AD Ports Group’s compliance culture by providing leadership, guidance, and training to staff.