Mall Customer Service Supervisor - Guest Experience Lead

شركة الدار العقارية ش.م.ع; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading property management company in Ras Al Khaimah seeks a Customer Service Supervisor to lead the team at Al Hamra Mall. The role focuses on enhancing guest experience and involves supervising staff, managing performance, and solving customer issues. Candidates should have at least 6 years in customer experience with 3 years in a supervisory role. A degree in Business, Hospitality, or related fields is required. This position promises a dynamic environment with opportunities for professional growth.

Qualifications

• Minimum 6 years in customer experience, hospitality, retail, or destination management.
• Minimum 3 years in a supervisory role.
• Experience in retail, shopping malls, hospitality, or luxury service environments.

Responsibilities

• Lead daily briefings and manage team performance.
• Ensure service standards across all guest services.
• Monitor complaint resolution and operational performance.
• Prepare reports on inquiries, complaints, and sales.

Skills

Customer journey mapping

Service design

Team leadership

Budget management

Stakeholder influence

Education

Bachelor’s or Master’s degree in Business, Hospitality, Marketing, or Customer Experience Design

Job description

A leading property management company in Ras Al Khaimah seeks a Customer Service Supervisor to lead the team at Al Hamra Mall. The role focuses on enhancing guest experience and involves supervising staff, managing performance, and solving customer issues. Candidates should have at least 6 years in customer experience with 3 years in a supervisory role. A degree in Business, Hospitality, or related fields is required. This position promises a dynamic environment with opportunities for professional growth.