Luxury Sales & Customer Care Specialist

Al Tayer Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail company in Dubai seeks a Sales and Customer Care Associate to enhance customer interactions and maximize sales opportunities. Ideal candidates will have a Bachelor's degree or Diploma, 2 years of customer service experience, and proficient communication skills in Arabic and English. The role involves managing customer inquiries, resolving complaints, and meeting productivity targets. Competitive compensation and opportunities for growth are offered.

Qualifications

• 2 years of call centre / customer service experience.

Responsibilities

• Act as the primary point of contact for all customers.
• Work independently and self-motivated.
• Hit KPI’s, productivity targets and sales targets.
• Assist customers with all Level 1 inquiries via multiple channels.
• Handle complaints professionally.

Skills

Clear communication skills (Arabic and English)

Ability to use positive language

Willing to learn and grow

Committed to the job responsibility

Takes ownership for own personal development

Education

Bachelor’s degree or Diploma in any related field

Job description

A leading retail company in Dubai seeks a Sales and Customer Care Associate to enhance customer interactions and maximize sales opportunities. Ideal candidates will have a Bachelor's degree or Diploma, 2 years of customer service experience, and proficient communication skills in Arabic and English. The role involves managing customer inquiries, resolving complaints, and meeting productivity targets. Competitive compensation and opportunities for growth are offered.