Luxury Resort Telephone Concierge

Rixos Hotels; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury beachfront resort in Ras al-Khaimah seeks a Guest Service Associate to deliver exceptional service to guests. Responsibilities include managing incoming calls, providing information about resort facilities, and handling guest requests efficiently. Ideal candidates will possess strong communication skills, a customer-focused mindset, and at least one year of experience in a 5-star property. Fluency in English is essential, and knowledge of additional languages such as Russian is a plus. Competitive benefits and opportunities for growth are offered.

Benefits

Competitive Salary

Duty Meals provided

Vacation tickets benefits

Medical Insurance Provided

Qualifications

• Minimum 1 year experience in a similar role within a 5-star luxury property.
• Strong multitasking abilities and calmness under pressure.

Responsibilities

• Answer all incoming calls promptly and professionally.
• Provide accurate information about resort facilities.
• Handle guest requests and coordinate with departments.
• Maintain guest confidentiality and log requests.

Skills

Excellent verbal communication and listening skills

Pleasant voice and professional telephone manner

Strong knowledge of resort services and layout

Ability to multitask and remain calm under pressure

Customer-focused mindset

Fluency in English; knowledge of Russian is an asset

Job description

A luxury beachfront resort in Ras al-Khaimah seeks a Guest Service Associate to deliver exceptional service to guests. Responsibilities include managing incoming calls, providing information about resort facilities, and handling guest requests efficiently. Ideal candidates will possess strong communication skills, a customer-focused mindset, and at least one year of experience in a 5-star property. Fluency in English is essential, and knowledge of additional languages such as Russian is a plus. Competitive benefits and opportunities for growth are offered.