Luxury Resort Telecommunication Concierge

AccorHotel; Ras Al Khaimah; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hospitality group in Ras Al Khaimah is seeking a Phone Operator to manage guest calls and provide excellent service standards. Responsibilities include handling incoming calls, supporting guest requests, and maintaining confidentiality. The ideal candidate will have strong communication skills and customer-focused mindset, with a minimum of 1 year experience in a similar luxury environment. Fluency in English is essential and additional languages, such as Russian, are an asset.

Qualifications

• Minimum 1 year experience in a similar role within a 5-star luxury property.
• Fluent in English; additional languages are an asset.

Responsibilities

• Answer all incoming and internal calls promptly and professionally.
• Provide accurate information about resort facilities and services.
• Handle guest requests and route them to the appropriate department.
• Manage emergency calls and follow established safety procedures.
• Log guest requests and ensure timely resolution.

Skills

Excellent verbal communication skills

Pleasant voice

Strong knowledge of resort services

Multitasking under pressure

Customer-focused mindset

Fluency in English

Knowledge of Russian

Job description

A luxury hospitality group in Ras Al Khaimah is seeking a Phone Operator to manage guest calls and provide excellent service standards. Responsibilities include handling incoming calls, supporting guest requests, and maintaining confidentiality. The ideal candidate will have strong communication skills and customer-focused mindset, with a minimum of 1 year experience in a similar luxury environment. Fluency in English is essential and additional languages, such as Russian, are an asset.