Luxury Resort Telecom Concierge for VIP Guest Services

AccorHotels Middle East; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hospitality brand in the United Arab Emirates is seeking a professional to manage guest communications and provide exceptional service. The role involves answering calls, providing information about resort services, and ensuring concise handling of all guest requests. Candidates must possess excellent communication skills, a customer-focused approach, and experience in a luxury setting. This position offers a supportive work environment with competitive benefits and opportunities for growth.

Benefits

Competitive Salary

Duty Meals provided

Vacation tickets/benefits

Medical Insurance Provided

Qualifications

• Minimum 1 year experience in a similar role within 5 star luxury property.
• Ability to handle emergency calls calmly and follow safety procedures.
• Maintain guest confidentiality and handle sensitive information with discretion.

Responsibilities

• Answer all incoming and internal calls promptly and professionally.
• Provide accurate information about resort facilities and services.
• Log guest requests and ensure timely resolution.
• Coordinate with front office and guest services to support VIPs.

Skills

Excellent verbal communication and listening skills

Pleasant voice and professional telephone manner

Strong knowledge of resort services and layout

Ability to multitask and remain calm under pressure

Customer-focused mindset aligned with luxury hospitality standards

Fluent in English

Knowledge of Russian

Job description

A leading luxury hospitality brand in the United Arab Emirates is seeking a professional to manage guest communications and provide exceptional service. The role involves answering calls, providing information about resort services, and ensuring concise handling of all guest requests. Candidates must possess excellent communication skills, a customer-focused approach, and experience in a luxury setting. This position offers a supportive work environment with competitive benefits and opportunities for growth.