Luxury Resort Concierge & Guest Experience Lead

BANYAN TREE; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain in Dubai seeks a Resort Host to provide exceptional customer service, ensuring guests have a memorable experience. Candidates should have at least 2 years of experience in a similar luxury environment and possess outstanding communication and organizational skills. The role involves greeting guests, assisting with inquiries, and liaising with hotel services. The company offers comprehensive training and development opportunities to enhance your skills in the hospitality sector.

Benefits

Comprehensive training programs

Personal growth opportunities

Qualifications

• Minimum of 2 years in luxury hospitality environment.
• Proficient in English; Russian is an asset.
• Computer literacy and ability to handle cash effectively.

Responsibilities

• Provide outstanding customer service to guests.
• Welcome guests and assist with hotel facilities.
• Stay updated on amenities and local attractions.

Skills

Outstanding guest services skills

Professional presentation

Sophisticated communication skills

Ability to handle multiple tasks

Flexibility in working hours

Education

Hospitality diploma

Tools

Windows

MS Office Suite

Opera PMS systems

Job description

A luxury hotel chain in Dubai seeks a Resort Host to provide exceptional customer service, ensuring guests have a memorable experience. Candidates should have at least 2 years of experience in a similar luxury environment and possess outstanding communication and organizational skills. The role involves greeting guests, assisting with inquiries, and liaising with hotel services. The company offers comprehensive training and development opportunities to enhance your skills in the hospitality sector.