Luxury Reservations Specialist – Revenue Focus

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel group in Dubai is seeking a Reservations Agent to manage customer inquiries and maximize room revenue. The ideal candidate will have at least 2 years of experience in a luxury setting and be fluent in English and Russian. Responsibilities include converting inquiries into bookings, adhering to brand standards, and maintaining data accuracy in the reservation system. Strong communication skills and a guest-service orientation are essential for this role.

Qualifications

• Fluency in English and Russian, written and spoken.
• Minimum 2 years’ experience as a Reservations Agent in a luxury hotel or resort.
• Good understanding of local culture.

Responsibilities

• Handle customer inquiries related to room reservations.
• Maximize room revenue by converting inquiries into bookings.
• Ensure compliance with ACCOR’s Core Reservation Standards.

Skills

Fluency in English

Fluency in Russian

Strong communication skills

Guest-service oriented

Strong attention to detail

Education

Degree or Diploma in Hotel Management

Tools

Opera PMS

Microsoft Office

Job description

A leading luxury hotel group in Dubai is seeking a Reservations Agent to manage customer inquiries and maximize room revenue. The ideal candidate will have at least 2 years of experience in a luxury setting and be fluent in English and Russian. Responsibilities include converting inquiries into bookings, adhering to brand standards, and maintaining data accuracy in the reservation system. Strong communication skills and a guest-service orientation are essential for this role.