Luxury Personal Concierge Manager – Elite Guest Experiences

Hilton Worldwide, Inc.; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prestigious international hotel company in Dubai is looking for a Personal Concierge Manager to oversee personalized guest services at Waldorf Astoria Dubai. The role includes managing a team to ensure exceptional guest experiences and delivering luxury service standards. Candidates should have a minimum of 3-5 years in luxury hospitality, with strong leadership skills and knowledge of local luxury offerings. This is an exciting opportunity to be part of a dynamic and exceptional service team in a prestigious hotel environment.

Qualifications

• 3-5 years experience in luxury hotel environment with concierge or guest relations.
• Demonstrated leadership experience in managing concierge or front-of-house teams.
• Strong knowledge of local luxury lifestyle offerings.

Responsibilities

• Manage daily Personal Concierge operations, ensuring luxury service delivery.
• Coordinate special guest requests to exceed expectations.
• Train and coach Personal Concierge team members.

Skills

Guest relations

Luxury service etiquette

Organizational skills

Multilingual abilities

Tools

Property management systems (Opera)

Job description

A prestigious international hotel company in Dubai is looking for a Personal Concierge Manager to oversee personalized guest services at Waldorf Astoria Dubai. The role includes managing a team to ensure exceptional guest experiences and delivering luxury service standards. Candidates should have a minimum of 3-5 years in luxury hospitality, with strong leadership skills and knowledge of local luxury offerings. This is an exciting opportunity to be part of a dynamic and exceptional service team in a prestigious hotel environment.