Luxury Pearl Club Manager - VIP Front Office Lead

Hotels; Dubai; On-site; AED 70,000 - 90,000; Full time

Job summary

A luxury hotel chain is seeking a skilled Pearl Club Manager to oversee operations in the executive lounge. The role involves enhancing the hotel's reputation, fostering guest loyalty, and delivering exceptional service. The ideal candidate will have extensive hospitality experience, strong leadership skills, and a passion for luxury service. Responsibilities include managing budgets, guest relations, and team training to ensure seamless operations. This position offers a competitive package in a dynamic environment in Dubai.

Qualifications

• 35 years of experience in hospitality, particularly in guest services.
• Strong leadership skills with the ability to manage a team.
• Excellent interpersonal skills focused on guest satisfaction.

Responsibilities

• Oversee entire Pearl Club operations to maintain luxury standards.
• Maximize room occupancy using upselling techniques.
• Welcome and interact with VIP guests ensuring their needs are met.
• Resolve any guest complaints professionally.

Skills

Leadership and team management

Interpersonal and communication skills

Budget management

Attention to detail

Multitasking

Fluency in English

Education

Degree in Hospitality Management

Job description

A luxury hotel chain is seeking a skilled Pearl Club Manager to oversee operations in the executive lounge. The role involves enhancing the hotel's reputation, fostering guest loyalty, and delivering exceptional service. The ideal candidate will have extensive hospitality experience, strong leadership skills, and a passion for luxury service. Responsibilities include managing budgets, guest relations, and team training to ensure seamless operations. This position offers a competitive package in a dynamic environment in Dubai.