Luxury Hotel Telephone Operator – 24/7 Guest Concierge

Accor Hotels; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global hotel brand in Dubai is searching for a dedicated Telephone Operator to manage communication for their guests. The ideal candidate will have experience in a luxury hotel and possess excellent communication skills in English, as well as knowledge of hotel telephone and management systems. Responsibilities include answering calls, processing guest requests, and maintaining high levels of guest service. The position may require a flexible schedule, ensuring engagement and seamless operations across departments.

Qualifications

• Previous experience in a similar role in a luxury or lifestyle hotel environment preferred.
• Ability to handle confidential information with discretion.
• Flexible schedule, including night, weekend, and holiday shifts.

Responsibilities

• Answer all incoming calls with professionalism.
• Process guest requests and complaints efficiently.
• Support communication between departments.

Skills

Excellent communication skills in English

Knowledge of hotel telephone systems

Exceptional guest service

Ability to multitask

Attention to detail

Tools

Avaya

Mitel

Opera

Job description

A leading global hotel brand in Dubai is searching for a dedicated Telephone Operator to manage communication for their guests. The ideal candidate will have experience in a luxury hotel and possess excellent communication skills in English, as well as knowledge of hotel telephone and management systems. Responsibilities include answering calls, processing guest requests, and maintaining high levels of guest service. The position may require a flexible schedule, ensuring engagement and seamless operations across departments.