Luxury Hotel Quality & Executive Support Lead

Hilton; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hospitality leader in Ras Al Khaimah seeks a Quality and Executive Support Manager to uphold hotel standards and ensure exceptional guest experiences. The ideal candidate should have luxury hotel experience and strong problem-solving skills, with the ability to lead teams effectively. Responsibilities include monitoring quality initiatives, engaging with guests, and overseeing Executive Office operations. Join a team dedicated to creating remarkable hospitality experiences and supporting brand excellence.

Benefits

Housing

Transport

Additional benefits as per company policy

Qualifications

• Experience in luxury hotels, preferably with Forbes Travel Guide knowledge.
• Strong understanding of hotel operations, practices, and procedures.
• Exceptional communication, organizational, and time-management skills.
• Proficiency in Microsoft Office and office management tools.
• Ability to inspire and lead teams, with a strong focus on guest satisfaction.

Responsibilities

• Uphold and elevate hotel standards through audits and guest feedback.
• Drive guest satisfaction initiatives and ensure exceptional experiences.
• Collaborate with departments to address challenges and implement solutions.
• Champion team development and training to embed service excellence.
• Monitor and report on quality initiatives and guest experience improvements.
• Engage with guests directly to capture feedback and enhance service delivery.
• Oversee Executive Office operations, including special requests and meetings.

Skills

Experience in luxury hotels

Strong understanding of hotel operations

Exceptional communication and organizational skills

Proficiency in Microsoft Office

Ability to inspire and lead teams

Job description

A global hospitality leader in Ras Al Khaimah seeks a Quality and Executive Support Manager to uphold hotel standards and ensure exceptional guest experiences. The ideal candidate should have luxury hotel experience and strong problem-solving skills, with the ability to lead teams effectively. Responsibilities include monitoring quality initiatives, engaging with guests, and overseeing Executive Office operations. Join a team dedicated to creating remarkable hospitality experiences and supporting brand excellence.