Luxury Hotel Operations Director (Rooms, F&B & Service)

AccorHotel; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading hotel chain in Dubai is seeking an experienced Hotel Manager to oversee operations and ensure service quality. The ideal candidate will have a minimum of 5 years in luxury hotel management with a strong background in Rooms and Food & Beverage. Responsibilities include managing budgets and leading the team to achieve key performance indicators. A Bachelor's degree from a reputable hotel school and prior UAE experience are required.

Qualifications

• Minimum of 5 years of luxury hotel management experience with strong Rooms and F&B background.
• Previous experience working in the UAE is a must.

Responsibilities

• Set plan and direct the operations to achieve goals of profit and guest satisfaction.
• Lead the management team in achieving key performance indicators.
• Manage owner relations and represent Managing Director in his absence.

Skills

Financial decision-making

Leadership presence

Attention to detail

Guest service analysis

Employee engagement

Education

Bachelor's degree from reputable hotel schools

Job description

Company Description

OUR COMMITMENT TO DIVERSITY & INCLUSION:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

WHY WORK FOR ACCOR?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visithttps://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

Job Description

Responsibilities:

Operational Management

• Oversee day-to-day operations of all hotel departments
• Implement and maintain luxury hotel quality standards
• Coordinate activities between departments for a seamless guest experience

Guest Experience

• Ensure exceptional guest satisfaction through personalised service
• Manage guest feedback and complaints efficiently
• Greet VIP guests and handle special requests

Financial Performance

• Develop and monitor budgets in collaboration with senior management
• Optimise revenues and control operating costs
• Implement strategies to increase occupancy and RevPAR

Food & Beverage Management

• Oversee all F&B outlets, ensuring profitability, hygiene, and quality standards
• Develop innovative concepts and menus to enhance guest experience
• Manage F&B budgets, costs, and supplier relationships

Quality Assurance

• Conduct daily hotel inspections and provide written reports
• Establish and oversee maintenance and deep cleaning plans
• Ensure compliance with health, safety, and regulatory standards

Team Leadership

• Recruit, train, and evaluate staff across all departments
• Foster a culture of excellence and guest-centric service
• Conduct performance assessments for department heads and their teams

Strategic Development

• Contribute to the hotel's commercial and marketing strategies
• Develop local and international partnerships to increase brand awareness
• Anticipate market trends and adapt services to maintain competitiveness

General Management

• Manage routine operations in the absence of the General Manager
• Ensure effective communication and decision-making across all departments
• Drive continuous improvement in all aspects of hotel operations

Qualifications

• Successful 5-8 years of operational and management professional experience in the UAEhotel industry in a similar role.
• Service, results and quality orientation
• Solid management background
• Proficiency in English and additional languages
• Good computer and new technology skills
• Proficiency in Accormanagement softwares is a plus