Luxury Gym Front Desk & Guest Experience Specialist

M I R A CONSTRUCTION L.L.C; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury service provider in Dubai seeks an experienced Receptionist to ensure a warm and professional front desk experience for members and guests. Responsibilities include managing check-ins, handling inquiries, and maintaining the CRM system. The ideal candidate should possess a graduate degree, have a minimum of 2 years in a luxury gym environment, and demonstrate exceptional customer service skills. This role is crucial for providing a high standard of hospitality.

Qualifications

• Minimum 2 years of experience in a luxury gym environment.
• Experience using a CRM or membership management system (mandatory).
• Additional training in customer service or hospitality is an advantage.

Responsibilities

• Greet members and guests in a friendly and professional manner.
• Handle check-ins, check-outs, and membership validations.
• Manage booking schedules for classes and personal training sessions.
• Provide accurate information about gym services and memberships.
• Maintain a consistently high standard of hospitality and guest experience.

Skills

Customer service skills

CRM proficiency

Organizational skills

Communication skills

Professionalism

Education

Graduate degree

Job description

A luxury service provider in Dubai seeks an experienced Receptionist to ensure a warm and professional front desk experience for members and guests. Responsibilities include managing check-ins, handling inquiries, and maintaining the CRM system. The ideal candidate should possess a graduate degree, have a minimum of 2 years in a luxury gym environment, and demonstrate exceptional customer service skills. This role is crucial for providing a high standard of hospitality.