Luxury Gym Front Desk & Guest Experience Lead

MIRA CONSTRUCTION L.L.C; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury fitness organization in Dubai is seeking a professional Receptionist to manage front desk operations and enhance member experience. The candidate will ensure a welcoming atmosphere, efficiently handle administrative tasks, and maintain high service standards. Applicants should have a graduate degree and at least 2 years of experience in a luxury gym environment, alongside proficiency in CRM systems.

Qualifications

• Minimum 2 years of experience in a luxury gym environment.
• Proven ability to handle check-ins and answer queries.
• Experience with CRM or membership management systems is mandatory.

Responsibilities

• Greet members and guests in a friendly and professional manner.
• Handle check-ins and check-outs.
• Respond to inquiries promptly via phone and email.
• Update member information in the CRM system.
• Maintain a clean and organized front desk area.

Skills

Customer Service

Communication Skills

CRM System Proficiency

Education

Graduate degree

Training in customer service or hospitality

Job description

A luxury fitness organization in Dubai is seeking a professional Receptionist to manage front desk operations and enhance member experience. The candidate will ensure a welcoming atmosphere, efficiently handle administrative tasks, and maintain high service standards. Applicants should have a graduate degree and at least 2 years of experience in a luxury gym environment, alongside proficiency in CRM systems.