Luxury Guest Relations Manager

Wynn Al Marjan Island; Ras Al Khaimah; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury beachside resort is seeking a Manager - Guest Relations to enhance guest experiences. Responsibilities include direct guest engagement, issue resolution, and collaboration with various departments to uphold service excellence. Ideal candidates should have a bachelor's degree in Hospitality Management and 5–7 years in luxury hospitality, with strong communication and CRM skills. An attractive salary and benefits package are offered, making it a highly sought-after role for those seeking a career in world-class hospitality.

Benefits

Attractive salary

Healthcare package

Life insurance

Incentive programs

Excellent leave policy

Qualifications

• 5–7 years in luxury hospitality with 3 years in guest relations or front office roles.
• Proficient in English; Arabic is a plus.
• Professional demeanor and commitment to brand standards.

Responsibilities

• Engage directly with guests to address inquiries and concerns.
• Coordinate with departments for urgent room maintenance requests.
• Monitor and track guest issues for resolution and satisfaction.
• Collaborate with the Guest Relations Director on service standards.

Skills

Interpersonal skills

Communication skills

Coordination across departments

CRM proficiency

Education

Bachelor’s degree in Hospitality Management

Tools

CRM systems

Hotel management systems

Job description

A luxury beachside resort is seeking a Manager - Guest Relations to enhance guest experiences. Responsibilities include direct guest engagement, issue resolution, and collaboration with various departments to uphold service excellence. Ideal candidates should have a bachelor's degree in Hospitality Management and 5–7 years in luxury hospitality, with strong communication and CRM skills. An attractive salary and benefits package are offered, making it a highly sought-after role for those seeking a career in world-class hospitality.