Luxury Guest Experience Lead - Pre-Arrival & VIP

Hilton Worldwide, Inc.; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel chain is seeking a Guest Experience Supervisor for its new LXR Eastern Mangroves Abu Dhabi location. This role involves overseeing Guest Experience operations, managing pre-arrival communications, and training the Guest Experience team. The ideal candidate has previous luxury hotel experience, strong leadership skills, and a passion for exceptional guest service. Fluency in English is essential, and knowledge of additional languages is beneficial. This is an exciting opportunity to contribute to a premier hotel pre-opening environment.

Qualifications

• Previous experience in a luxury hotel environment in a guest relations or front office leadership role.
• Passion for creating meaningful guest connections.
• Fluency in English is essential; additional languages are an advantage.

Responsibilities

• Oversee daily Guest Experience operations, ensuring seamless coordination.
• Manage pre‑arrival communications and special requests.
• Handle VIP and repeat guest recognition programs.
• Train, coach, and motivate the Guest Experience team.
• Analyze guest feedback and implement service improvements.

Skills

Communication

Problem-solving

Organizational skills

Leadership

Emotional intelligence

Job description

A luxury hotel chain is seeking a Guest Experience Supervisor for its new LXR Eastern Mangroves Abu Dhabi location. This role involves overseeing Guest Experience operations, managing pre-arrival communications, and training the Guest Experience team. The ideal candidate has previous luxury hotel experience, strong leadership skills, and a passion for exceptional guest service. Fluency in English is essential, and knowledge of additional languages is beneficial. This is an exciting opportunity to contribute to a premier hotel pre-opening environment.