Luxury Front Desk Lead - Guest Experience Innovator

FIVE Hotels & Resorts; Dubai; On-site; AED 183,000 - 258,000; Full time

Job summary

A leading hospitality group in Dubai is seeking an experienced Assistant Front Office Manager to join their team. You will lead the front office operations to ensure an exceptional guest experience while motivating the team. The ideal candidate will have a bachelor's degree in hospitality management, 1-2 years of experience in a luxury hotel, and will thrive in a fast-paced environment. Join them to drive innovation and excellence in service.

Qualifications

• 1-2 years of experience in a luxury hotel environment.
• Experience in Forbes or LQA-rated properties is advantageous.
• Flexibility to work a variety of shifts, including weekends and holidays.

Responsibilities

• Greets guests with a warm FIVE-styled welcome.
• Oversees reception and registration processes.
• Manages and coordinates front-of-house operations.
• Anticipates and proactively addresses guests’ needs.
• Conducts performance evaluations and provides mentorship.

Skills

Excellent communication

Leadership skills

Organisational skills

Creative problem-solving

Fluency in English

Education

Bachelor's degree in hospitality management

Job description

A leading hospitality group in Dubai is seeking an experienced Assistant Front Office Manager to join their team. You will lead the front office operations to ensure an exceptional guest experience while motivating the team. The ideal candidate will have a bachelor's degree in hospitality management, 1-2 years of experience in a luxury hotel, and will thrive in a fast-paced environment. Join them to drive innovation and excellence in service.