Luxury Concierge Lead | Guest Experience Expert

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hospitality company in the UAE is seeking a Concierge Manager to lead the Concierge team at Jumeirah Saadiyat Island. The ideal candidate will have 3-5 years experience in a luxury hotel, a Bachelor’s degree in hospitality, and strong leadership skills. Responsibilities include ensuring exceptional guest experiences, managing luggage services, and providing recommendations on local attractions. This position offers a competitive tax-free salary, comprehensive healthcare, and opportunities for professional development.

Benefits

Supportive work environment

Access to Learning & Development programs

Colleague discounts on food and hotel stays

Comprehensive healthcare

Paid annual leave

Performance-based incentives

Competitive tax-free salary

Qualifications

• 3-5 years of experience in a luxury hotel.

Responsibilities

• Lead the Concierge team for seamless guest experiences.
• Oversee luggage services for efficient arrivals and departures.
• Provide expert recommendations on attractions and experiences.
• Maintain knowledge of dining venues and retail destinations.
• Support colleague development through training and coaching.
• Manage guest feedback and special requests promptly.

Skills

Problem solving

Leadership

Team management

Microsoft Office (Intermediate | Advanced)

Education

Bachelor’s degree in hospitality or relevant field

Job description

A leading luxury hospitality company in the UAE is seeking a Concierge Manager to lead the Concierge team at Jumeirah Saadiyat Island. The ideal candidate will have 3-5 years experience in a luxury hotel, a Bachelor’s degree in hospitality, and strong leadership skills. Responsibilities include ensuring exceptional guest experiences, managing luggage services, and providing recommendations on local attractions. This position offers a competitive tax-free salary, comprehensive healthcare, and opportunities for professional development.