Luxury Bellman & Guest Service Champion

AccorHotels Middle East; United Arab Emirates; On-site; AED 25,000 - 60,000; Full time

Job summary

A leading hotel chain in the United Arab Emirates seeks a dedicated Bellman to assist guests with their luggage, check-in processes, and provide exemplary customer service. Candidates should have 1-2 years of experience in a similar role within a 4-5 star hotel and be fluent in English. The position requires teamwork, attention to guest needs, and the ability to manage interactions in a multi-cultural setting while embodying the luxury brand promise.

Qualifications

• At least 1-2 years of experience working as Bellman in a 4-5 star hotel.
• Ability to focus attention on guest needs.
• Embrace the Fairmont brand promise.

Responsibilities

• Assist guests with heavy packages courteously and quickly.
• Adhere to guest check-in and check-out procedures.
• Welcome guests at the main entrance.

Skills

Fluency in English language

Attention to guest needs

Teamwork

Good judgment with difficult guests

Multi-cultural understanding

Tools

Microsoft Office applications

Job description

A leading hotel chain in the United Arab Emirates seeks a dedicated Bellman to assist guests with their luggage, check-in processes, and provide exemplary customer service. Candidates should have 1-2 years of experience in a similar role within a 4-5 star hotel and be fluent in English. The position requires teamwork, attention to guest needs, and the ability to manage interactions in a multi-cultural setting while embodying the luxury brand promise.