Luxury Beauty CX Leader — Experience & Loyalty

Alshaya Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail group in Dubai Mall is seeking a Customer Service Manager to enhance customer experiences across retail and online platforms. The ideal candidate will have 3-5 years of experience in customer experience or retail management, preferably in the beauty sector, and possess strong leadership skills. This role involves developing strategies, training staff, and managing customer feedback to uphold the brand's values and increase satisfaction.

Qualifications

• 3-5 years of experience in customer experience, retail operations, or store management, preferably in the beauty or luxury retail sector.

Responsibilities

• Develop and implement customer experience strategies across retail stores.
• Collaborate with General Manager and beauty advisors for customer experience consistency.
• Monitor and respond to customer feedback from surveys and reviews.
• Lead training sessions for frontline staff on customer service excellence.
• Coordinate with marketing on promotions and loyalty programs.
• Analyze customer behavior to improve shopping experience.
• Ensure visual merchandising supports a luxurious experience.
• Resolve high-level customer complaints with professionalism.

Skills

Strong leadership and interpersonal skills

Deep understanding of cosmetic retail trends

Proficiency in CRM and customer feedback tools

Passion for beauty, skincare, and customer service

Job description

A leading retail group in Dubai Mall is seeking a Customer Service Manager to enhance customer experiences across retail and online platforms. The ideal candidate will have 3-5 years of experience in customer experience or retail management, preferably in the beauty sector, and possess strong leadership skills. This role involves developing strategies, training staff, and managing customer feedback to uphold the brand's values and increase satisfaction.