Lux Spa & Wellness Experience Concierge

The First Group; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hospitality provider is seeking a Receptionist to join their team at Ciel Dubai Marina, renowned for excellence in guest services. The ideal candidate will have a minimum of 3 years experience in luxury environments, excellent interpersonal skills, and a professional attitude. Responsibilities include welcoming guests, managing spa reservations, and ensuring a world-class experience. This position offers the opportunity to grow within a prestigious hospitality brand.

Qualifications

• Minimum 3 years’ experience as a receptionist in luxury hospitality, spa, or wellness environment.
• Strong knowledge of spa and fitness services is an advantage.
• Excellent communication and interpersonal skills.
• Professional grooming and guest-centric attitude.
• Multilingual skills are an advantage.

Responsibilities

• Welcome all guests in a warm, professional, and attentive manner.
• Manage reservations for spa treatments, fitness sessions, and wellness programs.
• Provide information on spa services, fitness programs, membership options, and promotions.
• Assist with guest check-in/check-out, billing, and payment processing.
• Handle guest inquiries, feedback, and complaints professionally.

Skills

Guest Engagement & Service Orientation

Communication & Interpersonal Skills

Sales & Upselling Ability

Attention to Detail & Accuracy

Team Collaboration

Tools

Booking / Reservation Systems

Microsoft Office

Spa Software

Job description

A leading luxury hospitality provider is seeking a Receptionist to join their team at Ciel Dubai Marina, renowned for excellence in guest services. The ideal candidate will have a minimum of 3 years experience in luxury environments, excellent interpersonal skills, and a professional attitude. Responsibilities include welcoming guests, managing spa reservations, and ensuring a world-class experience. This position offers the opportunity to grow within a prestigious hospitality brand.