Lux Spa Concierge — Guest Experience & Bookings

Grosvenor House Dubai and Le Royal Meridien Beach Resort & Spa; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A prestigious luxury hotel in Dubai is seeking a Spa Receptionist to deliver exceptional guest service. Responsibilities include managing bookings, greeting guests, promoting spa services, and maintaining an inviting atmosphere. The ideal candidate will possess excellent customer service skills, strong organizational abilities, and a professional demeanor. Opportunities for career growth in a high-end environment are available.

Benefits

Opportunities for career growth and development

Part of a world-class luxury hotel

Qualifications

• Excellent customer service skills are essential.
• Strong organizational skills with attention to detail are required.
• Previous experience in a high-end hospitality environment is a plus.

Responsibilities

• Greet and assist guests, providing a warm welcome.
• Manage appointments, bookings, and spa schedules.
• Upsell treatments and products to enhance guest experience.
• Handle payments, check-ins/outs, and maintain records.
• Ensure the spa area is organized and inviting.

Skills

Excellent customer service and communication skills

Strong organizational skills

Sales skills and experience in hospitality

Proficiency with booking systems

Professional appearance and demeanor

Job description

A prestigious luxury hotel in Dubai is seeking a Spa Receptionist to deliver exceptional guest service. Responsibilities include managing bookings, greeting guests, promoting spa services, and maintaining an inviting atmosphere. The ideal candidate will possess excellent customer service skills, strong organizational abilities, and a professional demeanor. Opportunities for career growth in a high-end environment are available.