Loyalty Product Analyst — Drive CLTV & Personalization

Landmark Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail group in Dubai is seeking a Product Analyst – Loyalty to optimize the Shukran loyalty program. Responsibilities include analyzing customer behaviors, engagement metrics, and translating insights into actionable recommendations. The ideal candidate has a Bachelor’s degree and 3–5 years of experience in product analytics or customer engagement. This role requires strong analytical skills and proficiency in SQL and data visualization tools.

Qualifications

• 3–5 years of experience in product analytics or CRM analytics.
• Experience in retail, eCommerce, or consumer tech is an advantage.
• Familiarity with A/B testing frameworks is needed.

Responsibilities

• Analyze member lifecycle and engagement levels.
• Identify opportunities for tier growth and improved customer experience.
• Develop and maintain dashboards for loyalty program performance.

Skills

Analytical skills

Problem-solving skills

Communication skills

Collaboration skills

Data visualization

Education

Bachelor’s degree in Business, Economics, Statistics, or Data Science

Master’s degree preferred

Tools

SQL

Excel

Power BI

Tableau

GA4

Job description

A leading retail group in Dubai is seeking a Product Analyst – Loyalty to optimize the Shukran loyalty program. Responsibilities include analyzing customer behaviors, engagement metrics, and translating insights into actionable recommendations. The ideal candidate has a Bachelor’s degree and 3–5 years of experience in product analytics or customer engagement. This role requires strong analytical skills and proficiency in SQL and data visualization tools.