Roles and Responsibilities (Quality Assurance)
Process & Standards Compliance
- Ensure all products, services, and operations comply with company quality standards and regulatory requirements.
- Develop, implement, and maintain QA policies, procedures, and manuals.
Testing & Inspection
- Carry out inspections, audits, and testing of incoming and outgoing goods.
- Detect defects, deviations, and non-conformities, and recommend corrective measures.
- Define packing standards in coordination with procurement to meet global requirements.
- Verify that inbound materials pass QC checks and are shipment ready.
- Conduct pre-loading inspections at third-party warehouses.
- Prepare Quality Assurance Reports (QAR) and Non-Conformance Reports (NCR) for out-of-spec products.
- Participate in bulk loading at supplier/third-party sites to ensure compliance.
- Inspect consignments according to supplier grades.
- Confirm that loading matches sales orders and prevent cargo damage.
- Supervise relabeling processes to ensure accuracy and compliance.
Documentation & Reporting
- Maintain accurate and updated QA records, reports, and certifications.
- Document test results and share findings with relevant teams.
Collaboration & Support
- Work closely with operations, production, procurement, and logistics teams to ensure quality compliance.
- Support internal and external audit processes.
- Assist the Senior Chemist in R&D, technical services, complaint resolution, QC, and revalidation activities.
Continuous Improvement
- Identify opportunities to enhance efficiency, minimize errors, and improve processes.
- Implement Corrective and Preventive Action (CAPA) plans.
- Support and deliver training programs on quality standards and procedures.
Customer & Compliance Focus
- Ensure customer specifications and expectations are consistently met.
- Manage customer complaints by conducting root cause analysis and driving corrective actions.
Risk & Safety Management
- Monitor and mitigate risks related to product quality and safety.
- Ensure that workplace safety protocols are incorporated into quality assurance practices.