Lobby Waitress

AccorHotels Middle East; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel brand in Dubai is seeking a friendly and customer-focused Lobby Waitress to provide exceptional service in the hotel lobby. The ideal candidate will have excellent communication skills, ability to multitask, and a strong customer service orientation. Previous experience in food service or hospitality is preferred. Shifts may include weekends and holidays.

Qualifications

• Minimum 1 year of experience in a relevant role.
• Flexibility to work various shifts, including weekends.
• Previous experience in food service or hospitality preferred.

Responsibilities

• Greet and welcome guests in a warm and professional manner.
• Take orders accurately and efficiently.
• Serve meals and beverages in the lobby area.
• Maintain cleanliness and organization of the lobby dining area.
• Collaborate with kitchen staff for order fulfillment.

Skills

Excellent communication and interpersonal skills

Strong customer service orientation

Ability to work efficiently in a fast-paced environment

Basic math skills

Proficiency in multitasking

Knowledge of food and beverage service techniques

Familiarity with POS systems

Physical stamina

Basic English language proficiency

Education

High school diploma or equivalent

Food handling certification

Tools

Opera system

Job description

Company Description

Every Sofitel team member is an Ambassador. An Ambassador represents Sofitel’s brand and its values, at all times. The Sofitel Ambassador will establish relationships and foremost, the Sofitel Ambassador will deliver an exceptional guest experience and promote French excellence.

Job Description

We are seeking a friendly and customer-focused Lobby Waitress to join our team in Dubai, United Arab Emirates. As a Lobby Waitress, you will play a crucial role in providing exceptional service to our guests in the hotel lobby area, ensuring their dining experience is memorable and satisfying.

• Greet and welcome guests in a warm and professional manner
• Take food and beverage orders accurately and efficiently
• Serve meals, snacks, and beverages in the lobby area
• Maintain cleanliness and organization of the lobby dining area
• Process payments and handle cash and credit card transactions
• Respond promptly to guest inquiries and special requests
• Collaborate with kitchen staff to ensure timely and accurate order fulfillment
• Adhere to food safety and hygiene standards
• Assist in setting up and breaking down lobby dining areas as needed
• Provide recommendations on menu items when asked
• Maintain knowledge of daily specials, menu changes, and promotions

Qualifications

• Excellent communication and interpersonal skills
• Strong customer service orientation with a friendly and empathetic demeanor
• Ability to work efficiently in a fast-paced environment
• Basic math skills for handling financial transactions
• Proficiency in multitasking and prioritizing tasks
• Knowledge of food and beverage service techniques
• Familiarity with point-of-sale (POS) systems
• High school diploma or equivalent
• Food handling certification (may be required)
• Previous experience in food service or hospitality industry preferred
• Physical stamina to stand for extended periods and carry trays of food and beverages
• Flexibility to work various shifts, including weekends and holidays
• Basic English language proficiency; knowledge of Arabic or other languages is a plus

Additional Information

• Minimum 1 year of experience in the same or similar role
• Prior experience working with Opera or a related system
• Strong interpersonal and problem solving abilities
• Fluency in English, additional languages are a plus