Lobby Hostess

The First Group; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality company in Dubai seeks a Lobby Hostess to provide a warm welcome to guests and manage the lobby experience. The ideal candidate will have a background in customer service, strong communication skills, and a polished appearance. Responsibilities include greeting guests, coordinating with teams for seamless check-in, and enhancing guest engagement. Previous experience in an upscale environment is preferred. This is an opportunity to work in a luxury setting that values exceptional service.

Qualifications

• Previous experience in a customer-facing or hostess role within a hotel or upscale environment.
• Excellent verbal communication and interpersonal skills.
• Professional grooming, polished appearance, and confident presence.
• Ability to remain calm, attentive, and courteous in a fast-paced setting.

Responsibilities

• Greet all guests, visitors, and VIPs in a friendly and elegant manner.
• Offer assistance with directions, seating, and check-in guidance.
• Coordinate with the Front Office and Concierge teams for smooth guest journeys.
• Monitor lobby traffic and proactively offer support or refreshments.
• Handle guest queries and complaints professionally.

Skills

Customer service experience

Communication skills

Professional appearance

Fluency in English

Hospitality etiquette

Job description

Overview

Be part of an iconic hospitality landmark

Ciel Dubai Marina, part of IHG Hotels & Resorts’ prestigious Vignette Collection, is set to redefine luxury as the world’s tallest hotel. The First Group’s flagship development featuring 1,004 elegantly designed guestrooms, 8 stunning dining destinations, 3 outdoor swimming pools, breathtaking floor-to-ceiling panoramic views, and an array of world-class amenities, Ciel offers an unparalleled hospitality experience.

Designed by the award-winning architectural firm, NORR Group, Ciel has already garnered prestigious industry accolades, including the 2019 International Property Awards for Best International Hotel Architecture and Best Hotel Architecture Arabia. This international recognition establishes Ciel as a landmark development and a symbol of innovation in the hospitality industry.

Join our dynamic team committed to delivering exceptional hospitality experiences and unlock endless opportunities for professional growth with Ciel Dubai Marina, Vignette Collection.

About The First Group Hospitality

The First Group Hospitality is a leading hospitality management company pioneering a new era of excellence. With a rapidly expanding portfolio of award-winning upscale hotels, signature restaurants, and distinctive leisure destinations, we are committed to creating unforgettable experiences at every touchpoint.

Our team of seasoned professionals brings decades of experience from renowned hotel brands, combined with a deep understanding of the Dubai and GCC markets. With a comprehensive infrastructure spanning all key areas of hotel management, we offer tailored solutions to maximise efficiency, drive revenue growth, and enhance guest satisfaction.

At The First Group Hospitality, we are dedicated to building long-term partnerships with our clients. By leveraging our global insights, regional expertise, and strong operational foundation, we ensure that every aspect of your hotel is managed with precision and care. Our goal is to optimise performance, boost profitability, and deliver sustainable growth for your property.

Job Description

The Lobby Hostess is the first point of contact for guests and visitors arriving at the hotel. This role is responsible for delivering a warm, professional welcome, managing guest flow in the lobby, and ensuring every arrival and departure experience is seamless. The Lobby Hostess plays a key part in shaping first impressions, reflecting the hotel’s commitment to personalized service and luxury hospitality.

• Greet all guests, visitors, and VIPs in a friendly and elegant manner upon entry to the hotel lobby.

• Offer assistance with directions, seating, check-in guidance, and general hotel information.

• Coordinate with the Front Office and Concierge teams to ensure a smooth guest journey.

• Monitor lobby traffic, anticipate guest needs, and proactively offer support or refreshments.

• Maintain a strong presence in the lobby to enhance the welcoming atmosphere and guest engagement.

• Escort guests to desired areas (reception, concierge, elevators, meeting points) when appropriate.

• Maintain cleanliness, organization, and presentation standards in the lobby area.

• Handle guest queries, requests, and complaints professionally, escalating when needed.

• Support guest recognition efforts by learning regular guests' names and preferences.

• Stay updated on hotel events, F&B promotions, and local attractions to assist guest inquiries.

Desired Skill & Expertise

• Previous experience in a customer-facing or hostess role within a hotel or upscale environment.

• Excellent verbal communication and interpersonal skills.

• Professional grooming, polished appearance, and confident presence.

• Fluent in English; knowledge of additional languages is an asset.

• Ability to remain calm, attentive, and courteous in a fast-paced setting.

• Strong sense of hospitality, etiquette, and guest engagement.

• Flexibility to work shifts, weekends, and holidays as needed.

• Familiarity with hotel operations and guest service protocols is a plus.