Lobby Hostess

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group located in Abu Dhabi is looking for a Guest Relations Officer to ensure a welcoming experience for VIP guests. Responsibilities include preparing for VIP arrivals, processing check-ins, and resolving guest complaints. Ideal candidates should possess a degree in Hotel Management and speak Russian fluently. The position offers competitive salary, career advancement opportunities, and various employee benefits such as comprehensive health insurance and wellness programs.

Benefits

Competitive Salary and Compensation

Training and Development Opportunities

Career Advancement

Health and Wellness Benefits

Employee Recognition Programs

Work-Life Balance

Uniforms and Dress Code

Social Events and Activities

Transportation Services

Employee Wellness Programs

Qualifications

• 1 year of experience in a similar role in a 5 star hotel.
• Ability to communicate effectively in Russian.

Responsibilities

• Prepare for daily VIP arrivals and update guest information.
• Register and process check‑in/out for VIP guests.
• Handle guest complaints and ensure overall satisfaction.
• Coordinate with multiple departments to enhance guest experience.

Skills

Fluent Russian

Customer service

Attention to detail

Education

University Degree in Hotel Management

Job description

Main Duties and Responsibilities:

• Prepare for daily VIP arrivals in terms of room allocation, amenities and special requests of guests.
• Keep mis‑en‑place ready for VIP arrival (registration cards, room keys, welcome drink).
• Register and process check‑in/out for all VIP guests efficiently and professionally.
• Escort VIP guests to their rooms.
• Update guest information into the computer after a complete check‑in.
• Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests departure.
• Handle walk‑in counter reservations at all times and process call‑in reservations when the room reservations section is closed.
• Provide friendly, courteous service to guests and respond promptly to all requests and inquiries at all times.
• Resolve guests’ complaints/requests and liaise with the department concerned to ensure immediate follow‑up.
• Handle issuance of guest room key cards and ensure effective control for guest security.
• Ensure that all messages, mails and packages are delivered to the guest room.
• Assist at the information counter for foreign exchange and business centre as and when assigned.
• Have knowledge of the hotel rate codes, package segmentation, discounts and how to handle each.
• Maintain continuous contact with hotel guests to ensure that any problem or complaint is handled efficiently and courteously.
• Follow up with bell desk regarding shuttle bus.
• Daily courteous calls to VIP rooms and other guests.
• Report any unusual occurrences or requests to manager.
• Be aware of the hotel accident prevention policies.
• Ensure the cleanliness and neatness of front office area.
• Review log book, verify outstanding and follow up pending; identify any special assignment for the day.
• Check hotel situation, occupancy, functions, groups, VIPs.
• Re‑announce VIP rooms to housekeeping and F&B departments.
• Check if all departure details for the day have been taken as well as for the next day.
• Arrange for bouquets, cake and cards in case of guests anniversary and birthdays.
• Check VIP rooms after amenities are placed.
• Coordinate with the lobby manager regarding arrival & departure transport arrangements for the day.
• File daily guest relations report and documents systematically.
• At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.
• Co‑ordination and information with the front office, housekeeping, F&B and especially with the general manager regarding MIPs and VIPs.
• Review guest comments daily and take contact if necessary and possible with the guest for direct action.
• Effectively handle all guest complaints concerning the front office in co‑ordination with the assistant guest relations manager, taking corrective action to prevent recurrence and convert the guest into a repeat, and coordinate proper actions with other departments, informing the general manager where necessary.

Qualifications:

• University Degree in Hotel Management fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.
• Must be speaking Russian fluently.

Benefits:

• Competitive Salary and Compensation: Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
• Training and Development Opportunities: Access to training programs and development opportunities to enhance skills and advance within the company.
• Career Advancement: Opportunities for career growth and advancement within the Rixos Hotels group.
• Health and Wellness Benefits: Comprehensive health insurance coverage.
• Employee Recognition Programs: Recognition programs to acknowledge and reward outstanding performance and dedication.
• Work‑Life Balance: Policies and practices that promote a healthy work‑life balance including flexible scheduling where possible.
• Uniforms and Dress Code: Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
• Social Events and Activities: Participation in social events, team‑building activities and employee gatherings to foster a positive work culture.
• Transportation Services: Transportation services.
• Employee Wellness Programs: Wellness programs such as fitness classes or gym access to promote a healthy lifestyle.

Remote Work: No

Employment Type: Full‑time