Lobby Concierge & Visitor Experience

Amwaj Rotana Jumeirah Beach; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel in Dubai seeks a Lobby Ambassador to ensure a warm welcome for all visitors and maintain an organized lobby. Responsibilities include greeting guests, providing information, managing inquiries, and coordinating access. Candidates should have a high school diploma, customer service experience, and excellent communication skills. This role offers the opportunity to create a positive guest experience and represent the hotel professionally.

Qualifications

• Proven experience in customer service or a similar role.
• Professional appearance and demeanor.
• Ability to handle multiple tasks simultaneously with attention to detail.

Responsibilities

• Greet and welcome visitors, guests, and employees as they enter the facility.
• Provide directions, information, or assistance to individuals seeking help.
• Manage inquiries and requests in a professional and timely manner.
• Ensure the lobby area is clean, organized, and presentable at all times.
• Assist in coordinating visitor access and appointments as required.
• Monitor and maintain visitor logs and records accurately.
• Collaborate with security personnel to maintain a safe and secure environment.

Skills

Excellent communication and interpersonal skills

Customer service orientation

Ability to remain calm and professional in high-pressure situations

Strong organizational and time management abilities

Multitasking skills

Detail-oriented

Problem-solving skills

Knowledge of hotel operations and services

Proficiency in relevant technology and software

Foreign language skills may be preferred

Education

High school diploma or equivalent

Additional certification in Hospitality

Job description

A luxury hotel in Dubai seeks a Lobby Ambassador to ensure a warm welcome for all visitors and maintain an organized lobby. Responsibilities include greeting guests, providing information, managing inquiries, and coordinating access. Candidates should have a high school diploma, customer service experience, and excellent communication skills. This role offers the opportunity to create a positive guest experience and represent the hotel professionally.