Lobby Ambassador

InterContinental Hotels Group; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A global hotel brand in the United Arab Emirates seeks a Lobby Ambassador committed to providing exceptional guest experiences. In this role, you will welcome visitors, manage check-ins, and maintain a positive lobby environment. Ideal candidates must have customer service experience, excellent interpersonal skills, and the ability to work under pressure. The position offers competitive compensation and comprehensive benefits, including training and discounts. Join us to make a difference and be part of an inclusive team.

Benefits

Competitive salary

Room discounts

Comprehensive training

Full uniform

Qualifications

• Proven experience in a customer service or front desk role.
• Excellent communication and interpersonal skills.
• Friendly and approachable demeanor.

Responsibilities

• Greet and welcome visitors, ensuring a positive first impression.
• Manage check-ins and check-outs efficiently and accurately.
• Provide assistance and answer inquiries from visitors and guests.
• Maintain a clean and organized lobby area.
• Direct visitors to the appropriate person or department.
• Monitor security by ensuring only authorized individuals access the premises.
• Handle incoming calls and transfer them to the relevant individuals.

Skills

Fluency in English

Customer service experience

Ability to work under pressure

Interpersonal skills

Teamwork

Bilingual or multilingual proficiency

Education

High school diploma or equivalent

Tools

Opera system

Job description

Our reputation is built on delivering exceptional guest experiences. Is it safe in your hands? We’re searching for a Lobby Ambassador capable of delivering a truly personal service to leave our guests satisfied every single time they stay with us.

A little taste of your day-to-day:

• Greet and welcome visitors, ensuring a positive first impression.
• Manage check-ins and check-outs efficiently and accurately.
• Provide assistance and answer inquiries from visitors and guests.
• Maintain a clean and organized lobby area.
• Direct visitors to the appropriate person or department.
• Monitor security by ensuring only authorized individuals access the premises.
• Handle incoming calls and transfer them to the relevant individuals.
• Assist with administrative tasks, such as sorting mail and managing deliveries.
• Service focused personality is essential; experience is an asset.
• Prior experience working with Opera or a related system.
• Ability to work well under pressure in a fast paced environment.

What We need from you

• Ability to work cohesively and collectively as part of a team.
• Fluency in English; additional languages are a plus (Russian Speaker).
• Bilingual or multilingual proficiency is a bonus.
• High school diploma or equivalent.
• Proven experience in a customer service or front desk role.
• Excellent communication and interpersonal skills.
• Friendly and approachable demeanor.
• Ability to remain calm and professional in high‑pressure situations.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.