Lifestyle Manager

Quintessentially; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Lifestyle Manager to provide exceptional service to its elite Members in Dubai. This role involves managing diverse lifestyle requests, from everyday tasks to exclusive experiences. You'll be the key point of contact, ensuring that each Member's needs are met with precision and care. The ideal candidate will thrive in a fast-paced environment, showcasing strong communication skills in both English and Arabic, and a passion for delivering outstanding customer service. Join a dynamic team that values creativity, attention to detail, and a commitment to excellence.

Qualifications

• Experience in hospitality or luxury brands preferred.
• Strong communication skills in English and Arabic essential.

Responsibilities

• Manage requests and CRM administration for high-profile Members.
• Provide excellent customer service and liaise with suppliers.

Skills

Customer Service

Communication Skills

Problem Solving

Attention to Detail

Time Management

Education

Background in Hospitality or Luxury Brands

Experience as Executive Assistant

Tools

CRM Software

Job description

With five global hubs and more than 60 offices on the ground, we have cultural roots in communities around the world and benefit from a network of invaluable connections. This guarantees that our discerning Private and Corporate Members receive expert localized service for every request, be it

practical or aspirational. We understand our Members’ lifestyles so that we can create meaningful and

rare experiences. Our team of global specialists work in over 25 languages around the world 24 / 7 / 365.

Job Role Requirements

The Lifestyle Manager will be responsible for managing requests and CRM administration for some of

Quintessentially Dubai’s most valuable Members and their demanding lifestyle needs. This will range from assisting with everyday tasks, such as restaurant reservations, chauffeurs and taxis, theatre tickets and hotel bookings, to accessing sold out events, sourcing limited edition items and organising once in a lifetime experiences.

Key Duties

• Providing excellent customer service to Members over the phone and in person
• Conducting research and putting together proposals
• Liaising with suppliers on behalf of Members
• Maintaining accurate log of Member data in CRM
• Representing Quintessentially at networking events
• Meeting individual and team KPIs

Key Skills & Attributes :

• Preferred background : Hospitality / Luxury brands / Executive Assistant to a senior manager / UHNW Individuals Servicing.
• Excellent written & oral communication skills in English and Arabic
• Exceptional attention to detail
• Creative problem solving
• Ability to work towards strict deadlines and under pressure
• Passionate about customer service
• Strong work ethics

Hours of Work :

Standard terms will include working 45 hours per week, 5 days out of 7, on a flexible shift pattern. Candidates should be prepared to work on, night shifts and weekends.