Learning & Development Manager - DoubleTree by Hilton Resort & Spa Marjan Island

Hilton; Ras Al Khaimah; On-site; AED 180,000 - 280,000; Full time

Benefits offered by this job

Travel perks

Parental leave

Crisis concierge

Mental health resources

Care for All hub

Job summary

Hilton in Ras Al Khaimah, United Arab Emirates, is seeking an experienced L&D Manager to lead learning and development initiatives across the hotel, shaping a future-ready workforce. You will design innovative programs, foster leadership growth, and collaborate with department leaders to align development with operational goals.

The role emphasizes performance management, coaching, and building a culture of continuous learning to deliver exceptional guest experiences and uphold Hilton standards.

Qualifications

• Proven experience in a Learning & Development leadership role within hospitality.
• Previous Hilton experience preferred.
• Hospitality coaching, training, facilitation, or adult learning certifications are highly desirable.
• Strong knowledge of performance management, succession planning, talent development, and leadership capability building.

Responsibilities

• Champion learning and development across the hotel to enable exceptional guest experiences.
• Develop future leaders through talent development, succession planning, and leadership growth initiatives.
• Inspire a high-performance culture with aligned goals, coaching, and feedback.
• Create engaging learning experiences to improve operational excellence, service delivery, and regulatory compliance.
• Promote internal mobility and career progression to retain top talent.
• Measure learning impact using data and feedback to continuously improve programs.

Skills

L&D leadership

stakeholder management

leadership development

hospitality training

performance management

Job description

Job Identification: 222711

Job Category: Human Resources

Job Schedule: Full time

Exceptional Hospitality Starts with You

Picture yourself creating a culture where people grow, succeed, and deliver their very best every day. When you join our Hotels team, that's exactly what you'll do. As an L&D Manager, you're not just developing training programs and talent strategies, you're spreading the Light & Warmth of Hospitality by empowering team members and leaders to create exceptional guest experiences while building a high-performing, engaged, and future-ready workforce.

Here's what you'll do during a typical day:

• Champion learning and development: Drive a culture of continuous learning by identifying development needs and delivering impactful learning solutions that support business success and exceptional guest experiences.

• Develop future leaders: Build a strong talent pipeline through performance management, succession planning, career development, and leadership growth initiatives.

• Inspire high performance: Partner with leaders to foster a performance-driven culture through effective goal setting, coaching, development planning, and ongoing feedback.

• Create engaging learning experiences: Design and implement innovative learning programs that enhance operational excellence, service delivery, compliance, and leadership capability.

• Empower teams to succeed: Facilitate learning opportunities that build confidence, strengthen skills, and enable team members to reach their full potential.

• Drive talent growth and mobility: Support career progression, cross-training, and internal mobility initiatives that encourage retention and long-term development.

• Measure learning impact: Monitor learning effectiveness and leverage data, feedback, and performance insights to continuously improve development outcomes.

• Promote service excellence: Enable team members and leaders to deliver Hilton's Light & Warmth of Hospitality through capability building and service-focused learning initiatives.

• Maintain compliance and quality: Ensure learning records, certifications, and training activities meet Hilton brand standards, company policies, and regulatory requirements.

• Partner for business success: Collaborate with department leaders to align learning, talent, and performance initiatives with operational priorities and organizational goals.

• Support team member engagement: Foster an inclusive and engaging learning culture that enhances team member satisfaction, development, and retention.

• Build a future-ready workforce: Develop the skills, capabilities, and leadership strength needed to support the hotel's current and future business needs.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

The following capabilities and qualifications would be advantageous:

• Proven experience in a Learning & Development leadership role within hospitality.

• Previous Hilton experience preferred.

• Hospitality coaching, training, facilitation, or adult learning certifications (e.g., Hilton programs) are highly desirable.

• Strong knowledge of performance management, succession planning, talent development, and leadership capability building.

• Excellent facilitation, presentation, coaching, and stakeholder management skills.

• Strong interpersonal and relationship-building skills with the ability to influence and collaborate at all levels.

• Collaborative mindset with a passion for developing people and creating high-performing teams.

• Excellent communication, active listening, and emotional intelligence skills.

• Strong organizational, planning, and project management capabilities.

• Customer-focused with a commitment to delivering exceptional internal and external service.

How We’ll Help You Thrive

At Hilton, the hospitality we’re known for doesn't end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40 USD/night at our world-class hotels through our Go Hilton travel program

Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

Mental health resources – Your wellbeing comes first. Through our Care for All hub, we provide resources to help our Team Members to care for themselves and their loved ones. In many countries, eligible Team Members receive free counseling and support through our Employee Assistance Program (EAP).

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.