Learning & Development Manager

ABC Consultants; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

ABC Consultants, a leading recruitment service provider in the Middle East, is seeking a Training Coordinator in Dubai. The successful candidate will manage the training calendar, implement training programs, and coordinate with various teams to enhance staff skills. Experience in retail and training facilitation is essential for this role.

Qualifications

• Minimum 3 years of experience in the retail industry.
• Experience in designing and facilitating soft skills, behavioral, and technical training programs.

Responsibilities

• Create and execute the training calendar across stores.
• Conduct training sessions for Backend & Frontend staff.
• Maintain training quality by evaluating programs and feedback.

Skills

Communication

Planning

Coordination

Teamwork

Job description

Job Purpose:

1. Serve as the single point of contact to create and execute the training calendar, ensuring strict adherence to scheduled programs. Devise mechanisms to track training execution across stores and territories.
2. Coordinate with the operations team to identify training requirements and ensure program implementation across stores and territories.
3. Review and update existing training modules periodically.
4. Possess a basic understanding of content development objectives and collaborate with the Operations head, subject matter experts, and the concept training head to create new training programs/modules specific to concepts or territories.
5. Conduct training sessions for Backend & Frontend staff and be willing to travel as required.
6. Coordinate with the Learning & Resource Support (LRS) team to identify and plan suitable training programs for multiple levels and functions for both Backend and Frontend staff at the concept office.
7. Assist the concept training head in conducting ongoing training needs analysis to suggest and plan training programs that enhance staff skills.
8. Work with operational and HR teams to determine if training can be conducted in-house or requires external vendors. If external, identify vendors, plan training requirements, and collaborate with finance for budgeting and organization.
9. Ensure strict adherence to budgets and explore cost-saving opportunities.
10. Maintain training quality through regular feedback and evaluation, keep a proper database of training records, and ensure timely MIS reporting via the training dashboard (OLM).

Experience & Skills:

• Minimum 3 years of experience in the retail industry.
• Experience in designing and facilitating soft skills, behavioral, and technical training programs.
• Excellent communication skills.
• Strong planning and execution abilities.
• Team player capable of coordinating with multiple teams.

About The Company:

ABC Consultants is a leading player in organized recruitment services in the Middle East. We are the preferred recruitment partner for clients and a trusted consultant for senior professionals. Our network spans across continents, bringing an international approach to recruitment.

Located in Dubai, the regional business hub, we serve the Middle East and African countries. Our sourcing and recruitment solutions focus on upper middle management, senior management, and C-level mandates.