Learning and Development Manager

AccorHotels Middle East; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury hotel operator in Dubai is seeking an experienced Learning and Development Manager to lead employee training initiatives aboard their iconic floating hotel. This pivotal role involves developing and implementing comprehensive learning programs that align with organizational goals. The ideal candidate will have a strong background in training facilitation and curriculum design, excellent communication skills, and experience with Learning Management Systems. A Bachelor's degree and a Professional Trainer certification are required. This is an excellent opportunity to make a significant impact on employee engagement and organizational success.

Benefits

Dynamic working environment

Opportunities for professional growth

Qualifications

• 3+ years of progressive experience in training and development.
• Knowledge of adult learning principles.
• Demonstrated use of e-learning platforms.

Responsibilities

• Lead the delivery of learning and development programs.
• Conduct annual training needs analysis.
• Manage L&D budgets and track expenditures.

Skills

Training facilitation

Curriculum design

Communication skills

Analytical skills

Project management

Collaboration

Education

Bachelor's degree in Human Resource Management or related field

Professional Trainer certification

Tools

Learning Management Systems (LMS)

Microsoft Office Suite

Job description

Company Description

The legendary Queen Elizabeth 2 (QE2) is an iconic ocean liner reborn as a floating hotel and lifestyle destination. Celebrating its rich British maritime heritage, the QE2 delivers elevated hospitality, immersive storytelling, features 447 distinctive rooms and exceptional dining experiences to a global audience.

Job Description

We are seeking an experienced and visionary Learning and Development Manager to join our dynamic team aboard the QE2 in Dubai, United Arab Emirates. In this pivotal role, you will lead the delivery of comprehensive learning and development programs that drive organizational excellence and foster employee growth. You will work collaboratively across all levels of the organization to identify learning needs, and build a culture of continuous learning and development. This is an excellent opportunity for a motivated professional to make a meaningful impact on our organization's success and employee engagement.

• Develop, implement, and oversee comprehensive learning and development strategies aligned with organizational goals and business objectives
• Conduct thorough training needs analysis annually, identify skill gaps, and create learning roadmaps
• Deliver all Accor and La Maison signature programmes
• Design and deliver engaging training programs covering leadership development, soft skills, technical competencies, and organizational standards
• Manage and optimize the use of learning management systems (LMS) and e-learning platforms to enhance accessibility and engagement
• Lead the performance appraisal process in alignment with organizational frameworks and provide coaching to managers on effective feedback delivery
• Establish and nurture relationships with external training providers, educational institutions, and industry experts to enhance program quality
• Analyse training effectiveness through data-driven metrics, gather feedback, and continuously improve program content and delivery methods
• Manage L&D budgets efficiently, track expenditures, and demonstrate return on investment (ROI) for all learning initiatives
• Create customized onboarding and induction programs whilst utilising Brand Onboarding materialto ensure seamless integration of new employees into the organization
• Stay current with industry trends, emerging learning technologies, and best practices in adult learning and development
• Communicate learning program outcomes, impact reports, and recommendations to senior leadership and stakeholders

Qualifications

• Bachelor's degree in Human Resource Management, Training, Instructional Design, Organizational Development, or a related field
• Minimum 3 years of progressive experience in training, facilitation, curriculum design, or learning and development management
• Professional Trainer certification or equivalent credential (required)
• Knowledge of adult learning principles and instructional design methodologies
• Demonstrated experience in utilizing learning management systems (LMS) and e-learning platforms
• Proficiency in analysing training data, measuring program effectiveness, and presenting insights to stakeholders
• Excellent communication and presentation skills with the ability to engage diverse audiences
• Leadership experience with the ability to manage, mentor, and develop team members
• Strong organizational and project management skills with meticulous attention to detail
• Proficiency in Microsoft Office Suite
• Knowledge of performance management frameworks and coaching methodologies
• Ability to work effectively in a multicultural environment and adapt to diverse learning needs
• Exceptional interpersonal and collaborative skills with the ability to build strong relationships across all organizational levels
• Flexibility and resilience to manage multiple priorities and adapt to changing business needs
• Fluency in English