Learning and Development Administrator | Hilton Dubai Palm

Hilton Worldwide, Inc.; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A global hospitality leader seeks a Learning and Development Administrator in Dubai. This role focuses on training staff to ensure excellent service, working closely with various departments to meet training goals. Candidates should have HR/training experience, strong communication skills, and a commitment to customer service. The position promises a dynamic work environment with opportunities to collaborate and grow while being part of a renowned hospitality team.

Qualifications

• Experience in HR/training is essential.
• Strong communication and interpersonal skills.
• Customer service commitment both internally and externally.
• Adaptability to varying work situations.
• Ability to thrive under pressure.
• Self-motivated and effective in team settings.

Responsibilities

• Identify and provide training to enhance staff experience.
• Assist departments in meeting training objectives.
• Conduct in-house training courses.
• Ensure new employees receive necessary training.
• Conduct monthly meetings to review training needs.

Skills

Previous experience in HR/training

Good communication and people skills

Committed to delivering high level of customer service

Flexibility to respond to different work situations

Ability to work under pressure

Ability to work on own or in teams

Tools

Computer Literacy

Job description

Learning and Development Administrator | Hilton Dubai Palm

Job Number: HOT0C6UH

Work Locations

Hilton Dubai Palm, The Palm Island Dubai

A Learning and Development Administrator is responsible for identifying and providing training to internal customers to deliver an excellent staff experience while working with and ensuring that all departments are achieving their training objectives.

What will I be doing?

As a Learning and Development Administrator, you are responsible for identifying and providing training to internal customers to deliver an excellent staff experience. You will also assist departments in achieving training objectives, performing the following tasks to the highest standards:

• Assist Training Coordinator to conduct trainings to internal Team Members
• Adhere to in-house training plan
• Identify training and development needs systematically throughout the hotel in conjunction with Line Managers/Head of Department, HR Manager, and Training Manager
• Assist Line Manager/Head of Department in achieving training objectives and review on a monthly basis
• Prepare, organize, administer and conduct in-house training courses e.g. Recruitment and Selection, Discipline and Grievance
• Ensure new employees have received departmental and legal training
• Hold monthly Departmental meetings with trainers to ensure training needs are being covered

What are we looking for?

A Learning and Development Administrator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Previous experience in HR/training
• Good communication and people skills
• Committed to delivering a high level of customer service, both internally and externally
• Flexibility to respond to a range of different work situations
• Ability to work under pressure
• Ability to work on their own or in teams

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Computer Literacy

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!