Lead Logistics Operations & Data Insights

Delivery Hero SE; Dubai; On-site; AED 257,000 - 331,000; Full time

Job summary

A leading delivery platform seeks a professional with expertise in customer experience analysis, logistics metrics, and problem-solving. The ideal candidate holds a Bachelor’s degree, has 5-6 years of relevant experience in tech or operations, and possesses strong analytical skills. Proficiency in visualization tools like Tableau is desired. This role involves optimizing delivery operations and managing stakeholder communications in a fast-paced environment. Located in Dubai, this position promises impactful contributions to the business.

Qualifications

• 5-6 years of experience in tech start-ups or operational roles.
• Last mile delivery industry experience is a plus.
• Excellent analytics and data-driven problem-solving skills required.
• Strong written and oral communication skills.

Responsibilities

• Identify root causes of customer experience issues and take corrective actions.
• Optimize rider staffing levels for reliable delivery.
• Analyze logistics performance metrics and their business impact.
• Develop plans to counter business challenges effectively.

Skills

Customer experience analysis

Logistics metrics understanding

Rider staffing optimization

Order forecasting

Rider payment design

Data-driven decision making

Problem-solving

Stakeholder management

Education

Bachelor’s degree in STEM or Economics

Tools

Tableau

Data Studio

Job description

A leading delivery platform seeks a professional with expertise in customer experience analysis, logistics metrics, and problem-solving. The ideal candidate holds a Bachelor’s degree, has 5-6 years of relevant experience in tech or operations, and possesses strong analytical skills. Proficiency in visualization tools like Tableau is desired. This role involves optimizing delivery operations and managing stakeholder communications in a fast-paced environment. Located in Dubai, this position promises impactful contributions to the business.