Lead Developer – Amazon Connect

NorthBay, LLC; Abu Dhabi; Hybrid; AED 330,000 - 441,000; Full time

Job summary

A technology solutions provider is seeking a Lead Developer to design and deliver Amazon Connect contact center solutions. This role requires over 8 years of software development experience, with at least 3 years specifically in Amazon Connect. The ideal candidate will lead the development of custom IVR flows and have strong AWS Cloud proficiency. The position offers a hybrid work model, allowing flexibility while driving project success in a collaborative environment.

Qualifications

• 8+ years of total software development experience.
• 3+ years of hands-on experience with Amazon Connect.
• Experience delivering enterprise-grade call center platforms.

Responsibilities

• Lead design and development of Amazon Connect-based contact center solutions.
• Develop customized IVR call flows and Lambda functions.
• Mentor junior engineers and ensure technical excellence.

Skills

Hands-on experience with Amazon Connect

Proficiency with AWS Cloud services

Analytical skills

Communication skills

Leadership skills

Tools

AWS Lambda

AWS Lex

DynamoDB

S3

API Gateway

Job description

Overview

Lead Developer – Amazon Connect
Experience: 8+ Years
Location: Hybrid / Remote – UAE
Employment Type: Full-time

About the Role

We are looking for a Lead Developer (Amazon Connect) who is hands-on and experienced in designing, developing, and delivering contact center solutions leveraging Amazon Connect and AWS services. The ideal candidate will have extensive experience in building scalable call center systems, leading technical design, and ensuring seamless integrations across enterprise environments.

Key Responsibilities

• Lead the end-to-end design and development of Amazon Connect-based contact center solutions.
• Develop customized IVR call flows, Lambda functions, and integrations with third-party or enterprise systems.
• Utilize AWS services such as Lambda, Lex, DynamoDB, S3, CloudWatch, and API Gateway to enhance solution capabilities.
• Collaborate with architects, business analysts, and stakeholders to align technical solutions with business goals.
• Ensure scalability, reliability, and compliance with security and performance best practices.
• Mentor junior engineers and ensure technical excellence across project teams.

Required Skills & Experience

• 8+ years of total software development experience.
• 3+ years of hands-on experience with Amazon Connect (including contact flows, routing, and integrations).
• Proven experience in delivering enterprise-grade call center or customer engagement platforms.
• Proficiency with AWS Cloud services (Lambda, Lex, DynamoDB, S3, API Gateway, CloudFormation).
• Experience in IVR development, telephony, SIP, and call routing.
• Strong analytical, communication, and leadership skills.

Preferred Qualifications

• AWS Certified Developer / Solutions Architect.
• Experience integrating Amazon Connect with Salesforce, ServiceNow, or CRM systems.
• Familiarity with AI/ML and real-time analytics in contact center environments.