Lead Concierge Manager - Elevate World-Class Guest Experiences

FIVE Hotels & Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading luxury hotel group in Dubai seeks an Assistant Manager Concierge to elevate guest experiences and lead the concierge team. The ideal candidate will have a track record in luxury hospitality, showcase visionary thinking, and demonstrate exceptional communication skills. This role offers the opportunity to develop innovative concierge programs while ensuring outstanding service quality. Join a vibrant team passionate about delivering unforgettable moments in a dynamic environment.

Qualifications

• Proven track record in a Luxury Hotel environment.
• Exceptional skills in Improving Customer Satisfaction.
• In-depth Knowledge of Concierge Services and Local Attractions.
• Next-Level Supervisory and Leadership skills.
• Impeccable communication skills, both verbal and written.

Responsibilities

• Coordinates and supervises the Daily Operations of the Concierge Team.
• Provides leadership in Developing and Implementing Concierge Programmes.
• Conducts Training Sessions for the Concierge Team.
• Engages closely with Guests, offering Personalised Recommendations.
• Delivers Exceptional Concierge Services.

Skills

Excellent Communication

Leadership Skills

Organisational Skills

Exceptional Interpersonal Skills

Fluency in English

Job description

A leading luxury hotel group in Dubai seeks an Assistant Manager Concierge to elevate guest experiences and lead the concierge team. The ideal candidate will have a track record in luxury hospitality, showcase visionary thinking, and demonstrate exceptional communication skills. This role offers the opportunity to develop innovative concierge programs while ensuring outstanding service quality. Join a vibrant team passionate about delivering unforgettable moments in a dynamic environment.