Lead Concierge & Guest Experience Champion

InterContinental Hotels Group; Khuzam; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury resort in Ras Al Khaimah is seeking an Assistant Chief Concierge to oversee daily operations of the concierge desk. The ideal candidate will lead the team, provide exceptional service to guests, and coordinate various guest requests. Strong communication skills, a background in guest services, and an aptitude for leadership are essential. This role offers a competitive salary and numerous benefits to ensure employee wellbeing and growth.

Benefits

Competitive salary

Full uniform

Impressive room discounts

Comprehensive training programs

Qualifications

• Previous supervisory or acting-lead experience is needed.
• Experience in a hotel or resort environment is a must.
• Ability to guide and motivate team members.

Responsibilities

• Lead daily operations of the concierge desk.
• Deliver tailored services to guests.
• Coordinate VIP arrivals and guest requests.

Skills

Strong communication and guest service skills

Solid experience in concierge or guest services

Supervisory or acting-lead experience

Confident, hands-on leadership style

Strong local knowledge

Ability to remain calm under pressure

Flexibility to work shifts

Fluency in English

Education

High school qualification or equivalent

Hospitality education

Job description

A luxury resort in Ras Al Khaimah is seeking an Assistant Chief Concierge to oversee daily operations of the concierge desk. The ideal candidate will lead the team, provide exceptional service to guests, and coordinate various guest requests. Strong communication skills, a background in guest services, and an aptitude for leadership are essential. This role offers a competitive salary and numerous benefits to ensure employee wellbeing and growth.